People Services and Onboarding Manager

Group 1 Automotive UK; Maidstone; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading automotive group as a People Admin & Onboarding Manager, where you will enhance the HR experience for new and existing colleagues. Lead a team while managing onboarding processes and improving service delivery across the organization. Enjoy industry-friendly benefits including 33 days of annual leave, exclusive discounts, and opportunities for professional growth.

Benefits

33 days annual leave including bank holidays

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Dedicated support for wellbeing

24/7 access to healthcare professionals

Paid day to volunteer

Training and development opportunities

Qualifications

• Strong leadership skills with experience managing a team.
• Detailed understanding of the onboarding process.
• Excellent communication skills at all levels.

Responsibilities

• Lead and develop the People Admin & Onboarding Team.
• Manage and enhance onboarding processes and experiences.
• Track and report on key HR metrics for performance improvement.

Skills

Leadership

Communication

Organizational skills

Proactivity

Problem solving

Adaptability

Education

CIPD or equivalent HR qualification

Job description

People Admin & Onboarding Manager – Milton Keynes Head Office (With regular travel to Maidstone)

Good, honest, rewarding work. It's how we're built.

Join our People Services team as a People Admin & Onboarding Manager and lead the way in delivering a smooth, effective and engaging HR experience for new and existing colleagues. You’ll oversee HR administration and onboarding, ensuring excellence in service delivery and compliance while continuously improving how we support our people. This is your opportunity to drive innovation, support growth and shape how we welcome and retain talent across the organisation.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Lead, support and develop the People Admin & Onboarding Team, including monthly reviews and performance management
• Manage onboarding processes to ensure they are engaging, consistent, and aligned with business goals
• Continuously enhance the onboarding experience using feedback, automation and process optimisation
• Oversee accurate and compliant people data and drive a culture of continuous improvement
• Track, analyse and report on key HR metrics to support performance improvement
• Act as a senior point of escalation for complex HR queries
• Promote customer-first thinking and inspire the team to deliver outstanding support to colleagues
• Build a diverse talent pipeline within People Admin and ensure strong succession planning
• Collaborate with the People Services Leadership Team to align services with business needs and increase operational efficiency
• Review and improve existing workflows, driving self-service and better colleague experience

Helpful skills and qualifications

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Strong leadership skills with experience managing and developing a team
• Detailed understanding of the onboarding and new starter process
• Excellent communication skills at all levels of the organisation
• Strong organisation and time management abilities under pressure
• Proactive mindset with a focus on innovation and problem solving
• Adaptability to evolving priorities and business needs
• A CIPD or equivalent HR qualification is desirable

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.