People Services Advisor - 12 month FTC

AXA UK; Bolton; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

AXA UK is seeking a People Services Advisor in Bolton on a full-time fixed-term contract. The role involves delivering exceptional customer service, managing HR tasks, and collaborating with teams to support employees throughout their lifecycle. Ideal candidates will have experience in customer service and administration, with strong communication skills.

Benefits

Discretionary bonus based on performance

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10x annual salary)

25 days annual leave plus Bank Holidays

Employee discounts and gym benefits

Qualifications

• Experience in a customer service telephone-based role.
• Proven administration skills.
• Understanding of Data Protection and associated risks.

Responsibilities

• Answering incoming calls to the People Services team.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks efficiently.

Skills

Customer-focused

Excellent communication skills

Highly organised

Attention to detail

Tools

Case Management Systems

MS Office

Job description

Job Description

Are you passionate about delivering exceptional customer service and making a difference in people's lives?

At AXA, we’re seeking a dedicated individual to join our People Services team in Bolton on a full-time 12-month fixed-term contract.

As a People Services Advisor, you’ll play a crucial role in helping our customers find the right solutions, whether through expert advice over the phone, handling tasks via our case management system, Help, or managing email inquiries efficiently. You’ll also monitor and quality-check tasks supporting our business processes and assist in administering vital HR projects within our HR system, MyWorkday.

If you thrive in a collaborative environment and are committed to excellence, we want to hear from you!

At AXA, we promote flexible working, allowing our employees to balance home and office work effectively, with at least 40% of the week spent outside the home, moving to the majority of work from September 2025. This includes attendance at office locations, client visits, or industry events. Flexible working arrangements can be discussed with Talent Acquisition.

What you’ll be doing:

• Answering incoming calls to the People Services team, providing advice and assistance.
• Managing a portfolio of cases in the Help system.
• Administering People Services tasks efficiently, covering the entire employee lifecycle from onboarding and screening to leavers.
• Escalating issues to leaders, People Services, and the business when necessary.
• Delivering quality customer service while collaborating with other teams, such as payroll.
• Prioritising and managing tasks in the inbox.
• Maintaining accurate data in MyWorkday and the Help system.
• Providing HR support and advice to employees, managers, and candidates.

Due to high application volumes, we may close this advert early to manage interest. If you’re interested, please apply promptly.

We encourage candidates who may not meet every requirement but are excited about this role to apply.

What you’ll bring:

• Experience in a customer service telephone-based role and proven administration skills.
• Customer-focused with excellent communication skills, both verbal and written.
• Experience using Case Management Systems.
• Highly organised with exceptional attention to detail.
• Understanding of Data Protection and associated risks.
• Proficiency in MS Office and IT tools, with accuracy and speed in updating HR systems.
• Experience in HR Shared Services and knowledge of employment law is advantageous.

Internal candidates are encouraged to apply via the internal careers site for secondment opportunities.

Applicants must be eligible and authorized to work in the UK.

What we offer:

At AXA UK, we value our employees and offer a competitive rewards package, including:

• Salary up to £25,000 depending on experience.
• Discretionary bonus based on performance.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10x annual salary).
• 25 days annual leave plus Bank Holidays.
• Option to buy or sell up to 5 days' leave.
• Employee discounts and gym benefits.

To apply, click the ‘apply for this job’ button, log in or create a profile, and submit your CV. We are an Equal Opportunities Employer and support applicants with disabilities through our AXA Accessibility Concierge. For assistance, email [e-mail].

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Who we are:

AXA UK Support Functions provide essential infrastructure and support to AXA’s customer-facing units, ensuring excellent service. Whether experienced or just starting out, we offer support and development opportunities to help you grow with confidence.

Salary

Up to £25,000