People Services Advisor

Vision Express; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Vision Express as a People Services Advisor, where you'll provide first-line support for HR matters in a hybrid role based in Ruddington, Nottingham. Ideal candidates will have a proven ability to deliver exceptional customer service, collaborate effectively with colleagues, and handle HR queries with professionalism. Benefit from a supportive environment with competitive perks, including life assurance, flexible health benefits, and a generous leave policy.

Benefits

Life Assurance

Free eyewear annually

Free parking

Employee Assistance Program

33 days annual leave

Flexible health benefits

Discounts for friends and family

Flexible lifestyle benefits

Qualifications

• Proven track record in delivering exceptional customer service.
• Confident communication skills, adapting style for the audience.
• Ability to prioritise workload in a fast-paced environment.

Responsibilities

• Provide first line support on all people matters.
• Handle HR-related queries with empathy and professionalism.
• Create and issue contracts of employment accurately.

Skills

Customer Service

Communication

Collaboration

Time Management

Job description

Vision Express are on the lookout for an organised and driven individual who has a passion for delivering exceptional service to join our team as a People Services Advisorto provide first line support on all people matters to all colleagues. This position is based at our support office in Ruddington, Nottingham on a hybrid basis and is a 12 months FTC.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

What does it take to be the perfect candidate?

A proven track record in delivering exceptional customer service.

Be a trusted first point of contact for HR-related queries, providing clear, accurate, and timely advice with empathy and professionalism.

Communicate confidently and clearly, both in writing and verbally, adapting your style to suit your audience.

Collaborate effectively with colleagues across departments, contributing to a positive, inclusive, and high-performing team culture.

Prioritise your workload efficiently in a fast paced environment.

Key Responsibilities:

Ensure all starter, leaver and change submissions are authorised within agreed limits and are processed accordingly.

Create and issue contracts of employment, changes to terms and conditions of employment and other employment related matters accurately and within the departmental KPI’s.

Handle all queries via telephone, email and face-to-face communication at management and colleague level in an empathetic and efficient manner and provide a response within policy guidelines.

Administer and coordinate moments that matter such as maternity processes, 100% employee discount benefit and long service awards.

Utilise the People Services/Payroll Database to generate monthly reports and provide ad hoc reports as required.

Benefits of working for Vision Express

• Life Assurance
• Free eyewear annually with eligibility from day one of joining us!
• Free parking for all Vision Express colleagues
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts for friends and family
• Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels
• Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme

Know someone who’d be a great fit for this role? We’d love your help getting the word out! Share this job with your friends, colleagues, or followers on social media. It might be just the opportunity someone’s been waiting for.

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