People Services Advisor

Sage City; Newcastle upon Tyne; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Job Description

As a People Services Advisor, you will play a key role in delivering a seamless, high-quality colleague experience within the People Function. You will be responsible for providing expert guidance and support to colleagues and managers on a range of people-related matters, ensuring compliance with policies, procedures, and local legislation. This role is instrumental in enhancing our People Services function by driving simplicity, standardisation, and efficiency while delivering a globally aligned and regionally tailored service.

The People Services team is a vital part of the People Operations function, supporting Sage’s global workforce across the UKI, North America, EMEA, South Africa, and APAC. Established a few years ago, this best-in-class team is at the heart of shaping and developing our People Services team. We operate autonomously within a clearly defined service scope, embedding within Sage’s Global People Operating Model. Our mission is to provide an efficient, colleague-focused service that enhances engagement, optimises processes, and drives continuous improvement.

What's in it for you?

• Be Part of a Global People Team: Join a collaborative and high-impact team supporting Sage colleagues across the UKI, North America, EMEA, South Africa, and APAC, gaining valuable international exposure and insight into global People Services practices.
• Shape the Future of People Services: This is a unique opportunity to contribute to the development and evolution of a growing People Services function at Sage, where your voice and ideas will help shape globally aligned and regionally tailored People Services.
• Support Diverse Regions & Complex Challenges: Work with stakeholders across various countries, supporting a wide range of people related matters, from employee relations to organisational change, enhancing your skills in a truly dynamic, multicultural setting.
• Grow With Industry Leaders: Sage is a forward-thinking, tech-driven company where people are the heart of everything. You’ll work alongside professionals, specialists, and business leaders who are passionate about continuous improvement and colleague experience.
• Hybrid Working & Career Development: Enjoy a flexible hybrid model (3 days in the office) and ongoing learning opportunities, while developing a robust understanding of global People Services systems like ServiceNow and Sage People.

Key Responsibilities

• Absence Management – Support managers in handling absence-related issues, including unjustified absence, reasonable adjustments, occupational health, and wellbeing support pathways, collaborating with external providers.
• Trend Monitoring – Assess and escalate absence trends to Employee Relations and Strategic People Business Partners to promote early intervention.
• Employee Relations – Provide expert advice on a range of employee relations matters, including performance, investigations, disciplinary actions, grievances, redundancy, and flexible hybrid working queries/requests.
• Policy & Compliance – Ensure policies and procedures are applied fairly and consistently while acting as an escalation point within the People Services team.
• Health & Welfare Support – Administer private health insurance claims, supporting colleagues and managers through the process, along with delivering Manager upskilling sessions.
• Manager & Colleague Support – Act as a trusted advisor, guiding managers and colleagues through key people processes.
• HR Systems, Documentation & Communication – Use HR case management system, ServiceNow and Sage People to capture the colleague journey, manage formal communications across employee relations processes, ensuring clarity and compliance with legal standards.
• Process Optimisation – Identify and drive continuous improvements to simplify processes, establish global standards, and enhance the colleague experience.
• Organisational Change Support – Assist with change programs, building business cases for People Business Partners (PBP’s) ensuring smooth transitions while maintaining compliance and engagement.
• Data-Driven Insights – Leverage internal systems to analyse trends, inform decision-making, and develop training and guidance materials.
• Collaboration – Work closely with Strategic People Business Partners, People COEs (e.g., DEI, Global Mobility, Reward, Payroll, L&D, Reporting, Benefits, Talent Acquisition), and other stakeholders to ensure a consistent and effective service.
• GDPR & Data Management – Ensure all activities comply with GDPR and data retention policies.

Your benefits

• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working

Function

People

Country

United Kingdom

Office Location

Newcastle

Work Place type

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [e-mail].

Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/