People & Service Team Leader

River Island Clothing Co., Ltd.; Tees Valley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Staff discount 50%

Uniform allowance

Retail Trust discounts

Kindness Cupboards

Enhanced family leave

Giver Island program

Career progression

Private pension

Holiday entitlement UK 28 days

Job summary

River Island Clothing Co., Ltd. is seeking a People & Service Team Leader in Stockton Teesside Park to lead the store team and elevate the customer journey.

You will support the People & Service Manager to drive sales, KPIs and store standards, while creating an inclusive and energetic environment that motivates the team and ensures exceptional service.

Qualifications

• Previous retail experience, preferably in a supervisor role.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team.
• Proactive, adaptable and thrive in a fast-paced environment.
• Love our products and create the best possible customer journey.

Responsibilities

• Deliver consistently great service and role model this across the store team.
• Create a diverse and inclusive environment where all team members feel valued.
• Foster wellbeing by maintaining open lines of communication with the team.
• Duty manage across store operations including product and visual/operations tasks.
• Support the People & Service Manager to delight customers through the journey across service, people, visual and operations.
• Empower the team to deliver for customers by placing customer experience at the center of decisions.
• Utilise commercial tools to drive actions and store performance.
• Drive store KPIs such as sales, stock loss, payroll, conversion, and customer feedback metrics.
• Support store operations with health & safety compliance.
• Develop the store team to be high performing, motivated and engaged.

Job description

People & Service Team Leader

Department: Store Management

Employment Type: Permanent - Full Time

Location: Stockton Teesside Park

Reporting To: People & Service Manager

Compensation: £27,520 (Full Time)

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You’ll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You

We’re a much-loved brand with an exciting future. We understand our assignment, take ownership and deliver amazing results. Our people are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions, that’s why we are the ultimate place to work. Winning together is what a career at River Island is like.

What we can offer you:

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing your everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores are fitted with Kindness Cupboards to support with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Every family is unique, and we support with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• We contribute toward your retirement and offer a private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe...

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment. Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.