People & Service Team Leader

River Island; Watford; On-site; GBP 24,768 - 30,272; Full time

Benefits offered by this job

Generous 50% staff discount

Bonus scheme

28 days paid holiday

Support for family setups

Job summary

River Island seeks a People & Service Team Leader in Watford to enhance customer journeys by leading an engaged store team. The role involves consistently delivering exceptional service, supporting operational standards, and managing KPIs. Ideal candidates will have retail experience, strong communication skills, and a passion for fashion. The position includes a full-time salary of £27,520, generous staff discounts, bonuses, and opportunities for progression in a diverse working environment.

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passionate about fashion and updated on the latest trends.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver great service and role model throughout the store.
• Create a diverse and inclusive environment.
• Manage store operation duties confidently.
• Support People & Service Manager with store KPIs.

Skills

Strong communication skills

Team motivation

Adaptability

Customer service focus

Fashion knowledge

Job description

Overview

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

Department: Store Management • Location: Watford • Compensation: £27,520 (Full Time)

What You’ll Be Doing

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You’ll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products as much as we do so we create the best possible customer journey.

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: You’ll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

This Is For You

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you

• Generous 50% staff discount and uniform allowance to enjoy our latest products.
• Discounts and wellbeing benefits provided through Retail Trust to help with daily expenses.
• Stores fitted with Kindness Cupboards to support Islanders with basic food and hygiene products; collaboration with Retail Trust for additional support.
• Support for varied family setups including enhanced maternity, paternity, adoption and fertility treatment; collaboration with Retail Trust for additional support.
• Give as you earn scheme and a Giver Island day with matched funding.
• Progression focus across Retail and Head Office with on-the-job training and qualifications.
• Bonus scheme and private pension plan.
• 28 days (UK) / 30 days (ROI) paid holiday, with option to buy additional holiday.

Keeping You Safe

At River Island we are committed to the safeguarding of all employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote British Values, including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.