People & Service Team Leader

River Island; North East; On-site; GBP 27,000; Full time

Job summary

A prominent retail company is seeking a People & Service Team Leader in Durham to enhance customer experience by leading and motivating the store team. Ideal candidates should have retail experience, strong communication skills, and a passion for fashion. The role involves managing store operations, driving KPIs, and supporting team development, all while ensuring a positive shopping experience for customers.

Benefits

50% staff discount

Support for daily expenses

Bonus scheme

Private pension plan

28 days paid holiday

Opportunities for progression

Qualifications

• Retail experience, preferably in a supervisory role.
• Passionate about fashion and updated on trends.
• Strong communication and interpersonal skills.
• Proactive, adaptable and thrive in a fast-paced environment.

Responsibilities

• Deliver excellent service and role model this throughout the store team.
• Create a diverse and inclusive environment.
• Support the People & Service Manager in delivering customer experience.
• Manage all areas of store operation confidently.

Skills

Retail experience

Strong communication skills

Team motivation

Adaptability

Emotional intelligence

Job description

Department: Store Management

Location: Durham

Compensation: £26,445 FTE

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team who deliver exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving conversion, sales, and KPIs.

For a detailed overview of this role, please see the attached job description.

About The Role

What You’ll Be Doing

• Consistently deliver excellent service and role model this throughout the store team.
• Create a diverse and inclusive environment where all team members feel valued.
• Promote wellbeing in-store by being a direct line of communication for the team.
• Manage all areas of store operation confidently, including product and operational duties.
• Support the People & Service Manager in delivering the best customer experience across service, people, visual, and operations.
• Empower the team to deliver for the customer, always prioritizing customer experience in decision-making.
• Understand and utilize commercial tools to drive store actions.
• Take responsibility for KPIs such as sales, stock loss, payroll, conversion, customer feedback, RFID, and team engagement.
• Assist in managing store compliance with health & safety standards.
• Support the development of a motivated and engaged team that feels recognized and valued.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and stay updated on trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products and aim to create the best customer journey.

Things To Consider

• Fast-Paced Environment: Adaptability is key in this high-energy role with shifting priorities.
• Reporting: Analyzing customer feedback and sales data is crucial for improvement.
• Managing People: Strong emotional intelligence is essential for managing a diverse team.
• Hands-On Role: Be prepared to engage in product movement, floor resets, and physical tasks.
• Weekend Work: Availability to work weekends, public holidays, and during seasonal peaks.
• Deadlines: Effective time management skills are necessary.
• Leading a Team: Foster a positive team culture to ensure an enjoyable work environment.

This Is For You

Join our diverse and talented team at River Island, where opportunities for progression are plentiful. Our brand is loved, and our future is exciting. Your career here can take many directions, and it all starts now.

What we can offer you:

• Generous 50% staff discount and uniform allowance.
• Support for daily expenses through discounts, benefits, financial advice, and wellbeing solutions.
• Stores equipped with Kindness Cupboards for basic food and hygiene products, plus support from the Retail Trust.
• Support for various family setups, including enhanced maternity, paternity, adoption, and fertility treatments.
• Give as you earn scheme, a 'Giver Island' day annually, and matched funding.
• Opportunities for progression within Retail and Head Office, with training and qualifications.
• A bonus scheme and private pension plan.
• 28 days (UK) or 30 days (ROI) paid holiday, including Bank Holidays, with options to buy extra holiday.

Keeping You Safe...

We are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, and mutual respect. We embrace diversity and are an equal opportunity employer. Flexible working requests will be considered unless operationally unfeasible.