People & Service Team Leader

River Island; Chester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading retail company seeks an energetic People & Service Team Leader to enhance customer experiences and elevate store operations. You will lead a team, driving performance and creating an inclusive environment, while achieving store KPIs. This role promises opportunities for growth within a supportive organization with strong values.

Benefits

50% staff discount & uniform allowance

Financial and wellbeing support via Reward Gateway

Enhanced maternity and paternity benefits

Opportunities for progression within Retail & Head Office

Bonuses and private pension plan

Paid holiday entitlement (28 days UK)

Qualifications

• Retail experience, preferably in a supervisory role.
• Passionate about fashion and trends.
• Strong communication and interpersonal skills.

Responsibilities

• Lead the team to deliver exceptional customer service.
• Support the People & Service Manager in team development.
• Ensure compliance with health & safety regulations.

Skills

Communication

Interpersonal skills

Motivation

Adaptability

Job description

Department:

Store Management

Location:

Chester Foregate

Compensation:

£26,445 FTE

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving conversion, sales, and KPIs.

For a detailed overview of this role, please refer to the attached job description at the bottom of this advert.

About The Role

What You’ll Be Doing

• Consistently deliver excellent service and role model this throughout the store team.
• Create a diverse and inclusive environment where all team members feel valued.
• Foster a wellbeing culture by being a direct line of communication for the store team.
• Confidently duty manage all areas of store operation, including product and operations.
• Support the People & Service Manager in delivering the best customer journey across service, people, visual, and operations.
• Empower the store team to deliver excellent customer experiences by putting the customer at the center of decisions.
• Understand and utilize commercial tools to drive actions.
• Take accountability for store KPIs such as sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support store operations, including health & safety compliance.
• Develop the store team to be high-performing, motivated, and engaged, ensuring they feel valued and recognized.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and stay updated on trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire your team.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• Most importantly, you love our products as much as we do, creating the best customer journey.

Things To Consider

• This role is fast-paced; adaptability and multitasking are essential.
• Analyzing customer feedback and sales data will be key to driving improvements.
• Strong emotional intelligence is necessary for managing a diverse team.
• The role involves hands-on tasks like product movement, floor resets, and stock replenishment.
• Weekend work, public holidays, and seasonal periods are required.
• Effective time management skills are important to meet deadlines.
• Fostering a positive team culture is crucial for an enjoyable work environment.

This Is For You

Join our diverse and talented team at River Island, where progression can take you in many directions. We offer a range of benefits and opportunities for growth, making this a great place to start or advance your career.

What We Can Offer

• Generous 50% staff discount & uniform allowance
• Support with expenses, benefits, financial advice, and wellbeing through Reward Gateway
• Kindness Cupboards for basic food & hygiene products, and support from the Retail Trust
• Enhanced maternity, paternity, adoption, & fertility benefits
• Give as you earn scheme, 'Giver Island' day, and matched funding
• Opportunities for progression within Retail & Head Office
• Bonuses and private pension plan
• Paid holiday entitlement (28 days UK, 30 days ROI), with options to buy additional holiday

Keeping You Safe...

We are committed to safeguarding all employees and promoting British Values, including democracy, the rule of law, and mutual respect. We value diversity and are an equal opportunity employer. Flexible working requests will be considered unless operational requirements prevent this.