People Relations Case Specialist - 12 Month FTC

PlusNet; Newcastle upon Tyne; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

10% on target annual bonus

Online private GP 24/7" for you and an

Market-leading paid carers leave with

Equalised maternity, paternity, and ad

Discounted EE and BT products

Pension scheme - 5% from you and 10%

Holiday purchase scheme

Job summary

BT Group is seeking a skilled People Relations Case Specialist to manage highly complex Employee Relations cases, advising senior leaders and upholding risk controls. The role sits within People & HR Services during a period of transformation and requires expertise in employment law, BT policies, and data-driven improvement.

A strong focus on colleague wellbeing and timely resolutions is essential. The role emphasizes collaboration with Legal, Ethics and Corporate Investigations, driving

Qualifications

• Extensive experience in end-to-end case management for highly complex, high-risk Employee Relations matters.
• ER expertise with strategic mindset; experience managing complex cases end to end and assessing risk.
• Experience turning continuous improvement ideas into implemented process or policy changes.

Responsibilities

• Manage a designated caseload of highly complex and high-risk Employee Relations cases, providing expert end-to-end case management and advice to Senior Business Leaders, balancing wellbeing, inclusion, business requirements and risk.
• Act as an ER Subject Matter Expert, providing accurate and commercially focused advice on employment law, BT policies and procedures, and supporting managers and HR colleagues with complex ER matters.
• Use data, case insights and People metrics to identify trends and root causes, proactively identifying opportunities for prevention and continuous improvement across policies, processes and products.
• Champion a positive colleague experience and safe speed of resolution, escalating risks or issues through the relevant channels in line with procedures.
• Build relationships across People & HR Services and the wider business to support priorities.
• Coach and support less experienced ER and HR colleagues, sharing expertise and delivering training.
• Lead and contribute to ER projects and continuous improvement activity, ensuring services are delivered to SLAs and maintaining accurate case records.

Skills

End-to-end case management

ER Subject Matter Expert

Continuous improvement

Job description

People Relations Case Specialist - 12 Month FTC

Job Location: GBR Newcastle - Gosfrth Pk Way

Advertised Salary: Competitive + Excellent Benefits

About the role

This is an exciting opportunity for an experienced People Relations Case Specialist to join us during a pivotal period of transformation within People & HR Services at BT Group.

As a subject matter expert in Employee Relations cases, you will provide comprehensive case management support and guidance on highly complex and high-risk ER matters, working closely with Business Leaders. You will also leverage your extensive ER expertise to drive improvements across processes, policies and products, upskill managers and enhance the colleague experience for employees across BT Group.

Your contribution will be crucial in driving operational excellence as we continue to expand and deliver a broader range of services. You will also play a key role in helping to safeguard BT Group against legal, financial and reputational risk while providing high-quality support to colleagues and leaders.

This role offers a unique opportunity to contribute to a high-impact function during a period of significant change and transformation.

What you’ll be doing

• Manage a designated caseload of highly complex and high-risk Employee Relations cases, providing expert end-to-end case management and advice to Senior Business Leaders, while balancing colleague wellbeing, inclusion, business requirements and risk.
• Act as an ER Subject Matter Expert, providing accurate and commercially focused advice on employment law, BT policies and procedures, and supporting managers and HR colleagues with complex ER matters.
• Use data, case insights and People metrics to identify trends, themes and root causes, proactively identifying opportunities for prevention, intervention and continuous improvement across policies, processes and products.
• Champion a positive colleague experience and safe speed of resolution, identifying appropriate interventions and escalating risks or issues through the relevant channels in line with agreed procedures.
• Build strong relationships across People & HR Services and the wider business, including CFU HR, Legal, Ethics and Corporate Investigations, to support business and people priorities.
• Coach and support less experienced ER and HR colleagues, acting as a point of escalation and sharing expertise, as well as designing and delivering relevant training.
• Lead and contribute to ER projects and continuous improvement activity, ensuring services are delivered to agreed SLAs and standards while maintaining accurate case records and keeping knowledge current across employment law, business strategy and relevant ER developments.

Essential Skills / Experience

• Extensive experience providing end-to-end case management support for highly complex and high-risk Employee Relations matters across the full spectrum of ER cases.
• Demonstrable ER expertise and a strategic mindset, with experience managing complex and high-risk cases end to end, assessing risk and impact at each stage.
• Experience taking continuous improvement ideas through to implementation, including developing and delivering process or policy changes.

Desirable Skills / Experience

• Strong understanding of employment law, the ACAS Code of Practice and effective ER case management.
• Ability to use case data and insight to identify trends, emerging risks and opportunities for improvement.
• Confidence in developing and delivering ER guidance or training to colleagues and leaders at all levels.
• Exposure to working with Trade Unions and/or Employment Tribunals.
• A track record of challenging existing ways of working and contributing to improvements across ER processes, policies and procedures.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.