People Relations Case Professional

BT Group; Birmingham, West of England; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus 10%

Private GP 24/7

Pension scheme 5% employee / 10% match

Holiday purchase scheme

BT product discounts

Job summary

BT Group in the UK is seeking an experienced People Relations Case Professional to lead high-volume Employee Relations cases within the OneHR framework. You will advise managers, apply employment law, and partner with Legal and HR to mitigate risk while placing wellbeing and inclusion at the core.

You will coach managers, share data-driven insights, and drive continuous improvement of ER processes, policies, and ways of working as BT Group transforms its People & Culture services.

Qualifications

• Strong knowledge of employment law and ACAS Code of Practice applied commercially.
• Ability to negotiate and influence outcomes in complex situations.
• Excellent organisation and time management to handle high-volume caseloads.

Responsibilities

• Manage a high-volume caseload of ER matters including grievance, disciplinary, performance and absence cases.
• Provide expert, timely advice to managers in line with employment law and policy.
• Support managers to deliver fair, commercially sound outcomes with wellbeing at the centre.
• Use data and insight to inform decisions, identify risks, and improve case outcomes.
• Coach and upskill managers to build capability in handling people matters.
• Ensure cases are managed efficiently with SLAs and accurate records.
• Manage conflict resolution, including facilitated conversations and mediation.
• Collaborate with HR, Legal and stakeholders to support priorities and mitigate risk.
• Act as escalation point for complex cases and mentor junior colleagues.

Skills

Employment law

ACAS Code

Negotiation

Stakeholder management

Time management

Education

CIPD Level 5

Tools

Case management systems

Microsoft Office

Job description

Job Description

Job Title: People Relations Case Professional

Req ID: 63495

Job Function: HR

Posting Start Date: 23/10/2026

Posting End Date: 06/11/2026

Division: People & Culture

Job Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill

Advertised Salary: Competitive

Job Req ID: 63495

Posting Date: 23rd October 2026

Function: People & Culture

Location: Birmingham or Bristol

About the role

This is an exciting opportunity for a highly experienced People Relations Case Professional to join us during a pivotal period of transformation within People & HR Services at BT Group.

As a senior Employee Relations advisor, you will provide expert advice on complex ER cases, working closely with business leaders to guide them through the OneHR framework. You will use data and insights to inform your approach, ensuring advice is commercially sound, risk-aware, and aligned to best practice, with wellbeing and inclusion at the heart of decision-making.

You will also play a key role in coaching and upskilling managers, helping to build capability and enhance the overall colleague experience across BT Group.

Your contributions will be critical in driving operational excellence as we expand and deliver a broader range of services. In addition, you will help safeguard the organisation against legal, financial, and reputational risk in how we support our colleagues.

This role offers a unique opportunity to contribute to a high-impact function during a time of significant change.

What you’ll be doing

• Managing a high-volume caseload of Employee Relations matters, including grievance, disciplinary, performance, and absence cases
• Providing expert, timely advice to managers in line with employment law, internal policy, and the ACAS Code of Practice
• Supporting managers to deliver fair, consistent, and commercially sound outcomes, with wellbeing and inclusion at the centre
• Using data and insight to inform decisions, identify risks, and improve case outcomes
• Coaching and upskilling managers to build confidence and capability in handling people matters
• Ensuring all cases are managed efficiently, meeting SLAs and maintaining accurate records within case management systems
• Managing conflict resolution, including facilitated conversations and mediation where appropriate
• Collaborating with HR, Legal, and wider stakeholders to support business priorities and mitigate risk
• Acting as an escalation point for complex cases and supporting the development of less experienced colleagues
• Contributing to continuous improvement of ER processes, policies, and ways of working

Essential Skills / Experience

• Strong knowledge of employment law and the ACAS Code of Practice, with the ability to apply this in a practical, commercial context
• Effective negotiation and decision-making skills, with the ability to reach balanced, fair outcomes in complex situations
• Excellent organisational and time management skills, with the ability to prioritise a high-volume workload and manage competing demands

Desirable Skills / Experience

• Experience managing a broad range of Employee Relations cases within a high-volume, fast-paced environment
• Ability to use data and insight to identify trends, inform casework, and proactively manage risk
• Experience building strong relationships and influencing stakeholders across different levels of the organisation
• Confidence contributing to training, coaching managers, and supporting capability building within ER
• A proactive, continuous improvement mindset, with the ability to challenge existing practices and enhance policies and processes
• Strong IT and systems experience, including case management systems and Microsoft Office tools
• Experience working within unionised environments or supporting Employment Tribunal cases
• Relevant professional qualification (e.g. CIPD Level 5) or equivalent experience

Our Package

Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme - 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready

BT Group is the UK's leading communications group and the holding company behind some of the country's most recognised brands - including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next - simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.

Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country's most important companies.