People Product Lead

Monzo Bank; London; Remote; GBP 85,000; Full time

Job summary

An innovative firm is seeking a People Product Lead to shape the employee experience and enhance organizational effectiveness. In this pivotal role, you will tackle undefined challenges, redesign processes, and own key programs that support performance and talent growth. You’ll collaborate across functions to create intuitive, equitable solutions that scale with the organization. With a focus on employee-centric design, you will help set new standards for how companies support their people. If you're passionate about making a difference in a tech-driven environment, this opportunity is perfect for you.

Benefits

Flexible Working Hours

£1,000 Learning Budget

Macbook Provided

Work-from-Home Setup Support

Qualifications

• Experience in building people products in fast-paced environments.
• Strong focus on enhancing employee experiences through design.

Responsibilities

• Lead initiatives to redesign and improve employee lifecycle processes.
• Collaborate with teams to enhance performance and talent growth.

Skills

People Product Development

Employee Experience Design

Project Management

Cross-Functional Collaboration

Analytical Thinking

Education

Bachelor's Degree

Relevant Certifications

Tools

HR Software

Data Analysis Tools

Job description

London/UK Remote | £85,000 + Benefits | Hear from the team

Our People Product team

We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care.

It runs through everything we do. And within the People Collective, it’s how we set Monzo up for success by bringing together mission-led people to do work and banking differently.

We’ve built a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high-performing, innovative and agile workforce to do the most impactful work of their careers.

Scaling that culture and way of working is no small task. But it’s a mission we’re fully committed to.

As we grow, we want to make sure every Monzonaut feels supported, seen and set up to succeed. That means being thoughtful about how we design the experience of working here, and building it in a way that’s sustainable, inclusive and scalable. We’re hiring our first People Product Lead to help us do exactly that.

We’re building a small yet mighty People Product squad of two, focused on taking ownership of the key moments across the employee lifecycle.

Some areas already have a foundation in place, like performance and succession. Others haven’t been built yet or don’t have clear ownership. This new role is about designing experiences that work well for people and for Monzo.

We’re looking for someone who can:

• Take on big, undefined problems and turn them into simple, useful solutions
• Build new products and improve existing ones that no longer fit
• Own high-impact programmes while staying responsive to future priorities

You’ll play a key role by...

You’ll move between leading long-term initiatives, shipping new ideas and improving the everyday experiences that affect Monzonauts.

Redesigning what’s not working

We’ve outgrown some of our processes. You’ll step back, assess the friction and rebuild thoughtfully. This might include:

• Redesigning our off-boarding process to generate useful insights and support better transitions
• Running retros with teams to identify friction points and improve how we manage projects
• Rethinking how the People Collective plans, prioritises and delivers cross-functional work

Owning key programmes

You’ll lead two foundational people products that support performance and talent growth.

• Own our performance process, including our philosophy, cycle, tooling and feedback
• Lead succession and talent planning in collaboration with leaders and people partners
• Continually assess and improve these programmes to keep them impactful and inclusive

Planning for what’s next

You’ll help us spot what’s around the corner and get ahead of it.

• Identify areas we haven’t had capacity to explore but know we’ll need
• Support Monzo's evolution, helping us anticipate and deliver the people-related building blocks as we scale
• Shape our approach to organisational effectiveness, including team structures and decision-making rhythms

Designing from scratch

Some challenges don’t yet have a home. Here’s some examples of what you might tackle from insight to implementation:

• Creating a consistent and supportive process for Monzonauts returning from extended leave, such as parental or caregiver leave
• Defining what retirement looks like at Monzo, a space we’ve never tackled before
• Improving coordination between the People team and our internal content team, including governance and workflow clarity

We’d love to hear from you if…

• You’ve built people products or programmes from the ground up, especially in fast-growing or tech-first companies
• You care deeply about employee experience and have a track record of improving it through thoughtful design
• You’re outcome-focused and able to make decisions that balance idealism with pragmatism
• You’re energised by ambiguity and enjoy making sense of open questions
• You work well across teams and bring others with you when building something new
• You understand how tech can support people systems, even if you’re not an engineer or systems expert
• You want to help Monzo set a new standard for how companies support and grow their people

How you'll work...

• Start with purpose: Keep the goals clear and focus on the problems we’re trying to solve
• Design for people: Create experiences that are intuitive, equitable and able to scale with Monzo
• Work like a product thinker: Prioritise outcomes, run tests and iterate as you learn
• Collaborate across functions: Partner closely with People Ops, Tech, Reward, Content and People Partners
• Use good judgment: Know when to optimise, when to rebuild and when to leave something alone
• Stay curious: Explore new ideas, learn from others and help us keep evolving

What’s in it for you

£85,000 share options.

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 4 key steps

• Intro call with the recruiting team
• Call with the hiring manager
• A take-home presentation task
• Final stage with key peers

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to [e-mail]. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE