People Partner (Magic Office)

Charlotte Tilbury; Greater London; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

25 days holiday + bank holidays

Pension and life assurance

Medicash and Employee Assist Programs

Dog-friendly days and spaces

Product discount

Job summary

Charlotte Tilbury Beauty is seeking a People Partner to support our Magic Office functions, aligning business objectives with employees and management. This role acts as a trusted partner and change agent, delivering our People Plan and supporting performance, talent mapping and succession planning.

You will partner with Head office teams, shaping the employee experience in line with business requirements, while working with Rewards, Benefits, People Services and L&D to drive HR initiatives.

Qualifications

• Highly organised and able to prioritise workload effectively.
• Pro-active, innovative, collaborative.
• Able to influence and communicate your own point of view.
• Methodical, logical, organised and calm under pressure.
• Positive ‘can-do’ attitude.
• Experience at HR Advisor/People Partner level within a retail business.
• CIPD Qualified preferred.

Responsibilities

• Act as a single point of contact for their business areas for all people related activity.
• Support performance management processes by educating and guiding line managers.
• Manage complex employee relations cases with policy-driven approaches.
• Oversee Long-term Sickness/Occupational Health referrals.
• Identify and prepare PDPs for CT key employees and high-potential employees.
• Rotate top talent across functions, levels or geographies.
• Identify gaps in People policies and implement improvements.
• Advise on HR trends and technology to keep CT ahead in People practices.
• Build strong stakeholder relationships to support commercial objectives.
• Support compensation and benefit matters with rewards teams.
• Measure engagement through surveys and listening groups.
• Be a cultural ambassador across the business.

Skills

Organised

Proactive

Collaborative

Influence & communication

Education

CIPD qualification preferred

Job description

People Partner
6 Month FTC (Fixed-Term Contract)

About Charlotte Tilbury Beauty
Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role
The People Partner is responsible for supporting our Magic Office business functions, aligning business objectives with employees and management across their respective business area. The position will serve as a trusted business partner, problem solver and HR support to the leadership and management teams on people-related issues. The People Partner will act as an employee champion and change agent, supporting the People Partnering Director and wider People Team in delivering our People Plan to the Magic Office population.

You will work closely with our Head office teams and be responsible for supporting performance management, talent mapping and succession planning and driving change through our People Strategy. You will also partner closely with our wider people teams in Reward, Benefits, People Services and L&D and will play a pivotal role in shaping the employee experience in line with your business area requirements.

As a People Partner you will

• Act as a single point of the contact for their business areas for all people related activity
• Support the performance management process through educating, guiding and supporting line managers and assisting any activity around this
• Manage all complex employee relations cases and educate your line manager population to understand how to manage ER in line with policy, process and best practice
• Oversee the management of all Long‑term Sickness (LTS) / Occupational Health Referral cases
• Support the identification and preparation of personal development plans (PDPs) for CT key employees and high potential employees
• Working with the GM(s), Commercial Director(s) and Head of HR, the RPP will identify employees ready for promotion and rotate our best talent across different functions, levels or geographies within the organisation
• Actively identify gaps or development areas in People policies, processes and ways of working, proposing and implementing changes necessary to cover risks and improve efficiencies
• Offer advice on HR trends, developments and technological advances – ensuring CT stays at the forefront and ahead of People practices
• Build excellent relationships with your stakeholders ensuring HR is viewed as a key partner to help support the delivery of our commercial objectives
• Support your business area on all compensation and benefit matters, working with the Reward and Benefit team on all salary review requests, year-end review and bonus allocation process
• Utilise engagement survey results and listening groups to measure engagement levels across the business to ensure the People team have a strong understanding of current and future trends
• Be a cultural ambassador across the business. Have a positive impact on our people and our culture at all times

About you

• Highly organised and able to prioritise workload effectively
• Pro‑active, innovative, collaborative
• Able to influence and communicate your own point of view
• Methodical, logical, organised and calm under pressure
• Positive ‘can‑do’ attitude
• Experience at HR Advisor/People Partner level within a retail business
• CIPD Qualified preferred

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, we’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.