People Advisor - Retail

Charlotte Tilbury; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working model

25 days holiday + bank holidays + a生日

Pension and life assurance

Medicash and Employee Assist Programs

Dog-friendly days

Product discount

Job summary

Charlotte Tilbury Beauty is seeking a People Advisor on a 6 Month FTC to partner with Retail leadership, shaping the employee experience and providing ER guidance. You will coach managers across the lifecycle, influence policy application, and help drive engagement in a fast-paced, globally engaged business.

Hybrid working model with competitive benefits and a culture that values innovation, collaboration and a passion for exceptional customer experiences.

Qualifications

• Experience of working as an HR Advisor within a retail business.
• Highly organised and able to prioritise workload effectively.
• Be happy working in a fast paced, exciting and ever-changing environment.
• Have excellent communication skills.
• Pro-active, innovative, collaborative.
• Methodical, logical and calm under pressure.
• Thrive on working in a collaborative and innovative environment.
• CIPD Qualified preferred.

Responsibilities

• Act as the first point of contact for employee relations advice for all Retail employees and managers, providing comprehensive advice and guidance in line with current legislation, best practice and Company policies and procedures.
• Advise and coach managers across the full employee lifecycle, including family leave, probation, performance management, absence, disciplinary, grievance, salary, and promotion queries.
• Actively work with line managers to drive and support all absence and long‑term sickness, ensuring the correct process is consistently followed and all appropriate follow up actions are taken.
• Balance legal risk, employee experience, and commercial considerations when advising on ER matters, consistently influencing outcomes that are fair, proportionate, and aligned to business objectives.
• Interpret employment legislation to aid the implementation and review of policies and procedures, ensuring all policies and procedures are up to date
• Work in collaboration with the People Partners to conduct quarterly data reviews, identifying trends, risks, and opportunities, and contributing to proactive people planning and decision‑making.
• Monitor engagement levels and make recommendations for targeted action planning within your business area.
• Lead and contribute to small scale people initiatives that improve capability, engagement or effectiveness across the business.
• Support the delivery and cascade of learning and development initiatives, facilitating sessions where appropriate.
• Be a cultural ambassador across the business and always have a positive impact on our people and our culture.
• Act as a guardian and a role model for our brand values, ensuring that you embrace he challenge, disrupt and innovate, win together and share the magic in all that you do.

Skills

HR Advisor experience in retail

Excellent communication skills

Highly organised

Pro-active and collaborative

CIPD Qualified preferred

Fast-paced environment experience

Job description

People Advisor

6 Month FTC (Fixed-Term Contract)

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

As a People Advisor, you will play a pivotal role in shaping the employee experience, acting as a trusted advisor for people related queries and collaborating with People Partners to help our Retail employees do their best work.

As a People Advisor you will

• Act as the first point of contact for employee relations advice for all Retail employees and managers, providing comprehensive advice and guidance in line with current legislation, best practice and Company policies and procedures.
• Advise and coach managers across the full employee lifecycle, including but not limited to family leave, probation, performance management, absence, disciplinary, grievance, salary, and promotion queries, working collaboratively with the wider People team.
• Actively work with line managers to drive and support all absence and long‑term sickness, ensuring the correct process is consistently followed and all appropriate follow up actions are taken.
• Balance legal risk, employee experience, and commercial considerations when advising on ER matters, consistently influencing outcomes that are fair, proportionate, and aligned to business objectives.
• Interpret employment legislation to aid the implementation and review of policies and procedures, ensuring all policies and procedures are up to date
• Work in collaboration with the People Partners to conduct quarterly data reviews, identifying trends, risks, and opportunities, and contributing to proactive people planning and decision‑making.
• Monitor engagement levels and make recommendations for targeted action planning within your business area.
• Lead and contribute to small scale people initiatives that improve capability, engagement or effectiveness across the business.
• Support the delivery and cascade of learning and development initiatives, facilitating sessions where appropriate.
• Be a cultural ambassador across the business and always have a positive impact on our people and our culture.
• Act as a guardian and a role model for our brand values, ensuring that you embrace he challenge, disrupt and innovate, win together and share the magic in all that you do.

About you

• Experience of working as an HR Advisor within a retail business.
• Highly organised and able to prioritise workload effectively
• Be happy working in a fast paced, exciting and ever‑changing environment.
• Have excellent communication skills.
• Pro‑active, innovative, collaborative.
• Methodical, logical and calm under pressure.
• Thrive on working in a collaborative and innovative environment.
• CIPD Qualified preferred.
• A demonstrable interest in working within beauty is preferred

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.