People Partner (Customer Operations)

Capital on Tap; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm is looking for a proactive People Partner to join their team in Cardiff. The role supports Global Customer Operations and involves coaching managers, managing employee relations cases, and collaborating on people initiatives. The firm offers a hybrid work model and is committed to inclusivity and employee wellbeing, with attractive perks and benefits.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Cycle to Work Scheme

Dog Friendly Offices

Enhanced Parental Leave

Qualifications

• Previous experience in a People and/or ER-focused role in a fast-paced environment.
• Ability to manage high volumes of ER cases with a commercial mindset.
• Strong communication and relationship-building skills.

Responsibilities

• Support managers in handling employee relations cases.
• Implement proactive solutions using data and trends.
• Collaborate on key people programs and processes.

Skills

Employee relations

Data analysis

Communication skills

Understanding of UK employment law

Job description

We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

This is a Hybrid role, working from our Cardiff Offices 3 days per week.

What You’ll Be Doing

We’re looking for a proactive People Partner to join our team, supporting our Global Customer Operations teams in Cardiff, with occasional travel to our offices in Manchester. You’ll work closely with the Lead People Partner to deliver a great employee experience, championing our culture, values, and ways of working.

• Support and coach managers through various stages of the employee lifecycle, helping them build confidence in handling employee relations cases effectively and autonomously.
• Use data and trends to help identify and implement proactive solutions.
• Support the Lead People Partner on initiatives related to performance management, learning & development, wellbeing, and inclusion.
• Support the delivery of key people programs and cyclical processes.
• Collaborate with the wider People Function to define initiatives, policies and tools that enable our people to succeed.
• Previous experience in a People and/or ER-focused role, ideally in a fast-paced, technology driven operational environment.
• Demonstrated ability to manage high volumes of ER cases confidently, pragmatically and with a commercial mindset.
• Excellent communication and relationship-building skills — calm under pressure and confident advising managers.
• Good understanding of UK employment law and HR policies.
• Resilient, solutions-focused, and motivated to grow and develop within a supportive team.

Diversity & InclusionWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality.
Worldwide travel insurance through Vitality.
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
Salary Sacrifice Pension Scheme up to 7% match.
Octopus EV Salary Sacrifice Scheme.
28 days holiday (plus bank holidays).
Annual Learning and Wellbeing Budget.
Enhanced Parental Leave.
Cycle to Work Scheme.
Season Ticket Loan.
6 free therapy sessions per year.
Dog Friendly Offices.
Free drinks and snacks in our offices.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to equality and diversity in the workplace.