People Operations Specialist

Abound; Greater London; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Equity

Hybrid work

25 days holiday + bank holidays

2 volunteering days/year

Sabbatical after 4 years

Gym membership

Wellness budget

Job summary

Abound is expanding its People Ops team and seeks an HR Generalist to own onboarding, contracts, and HRIS governance across multiple countries. You will collaborate with Finance on payroll, manage benefits, and handle employee queries while maintaining data accuracy.

The role requires 2–4 years in People Ops, strong knowledge of UK employment law, and experience with an HRIS platform. A fast-growing fintech with hybrid work and growth opportunities awaits.

Qualifications

• 2–4 years in People Ops or HR Ops
• Good working knowledge of UK employment law
• Experience with HRIS and multi-country teams

Responsibilities

• Administer onboarding and offboarding across countries
• Oversee compliance with employment laws and background screening
• Maintain HiBob HRIS data and build automation for workflows
• Coordinate payroll-related administration with Finance and resolve employee queries
• Manage benefits enrolment and changes; respond to employee questions

Skills

UK employment law

HRIS

Excel

Multi-country coordination

People Ops

Discretion/confidentiality

Communication

Education

HR Generalist experience

Tools

HiBob

Confluence

Job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

About The Role

We’re growing fast! We’re a team of around 200 in 4 locations, and we’re looking for someone to help keep our people processes running smoothly as we scale.

You’ll be the go-to person for employee questions and the engine behind our day-to-day People ops, from onboarding and contracts to HRIS data and compliance. You won’t just be running processes, you’ll be building them too, so there’s real ownership and lots of room to make things better. It’s a broad, hands‑on role, and it’s perfect for you if you’re organised, curious, and love making things work seamlessly behind the scenes.

What You’ll Be Doing

• Admin: Looking after onboarding, offboarding, contracts and changes, probation, and leave and absence across all countries
• Compliance: Overseeing background screening, and keeping our policies up to date as employment laws change
• HRIS and data: Keeping HiBob accurate and tidy, and building workflows that cut down on manual admin
• Payroll: Coordinating compensation and payroll-related administration with the Finance team, including employee query resolution
• Benefits: Managing enrolment, changes, and employee queries across benefits programmes
• Employee support: Being the first point of contact for questions on policies, processes, benefits and systems, and knowing when to sort things yourself and when to elevate
• Employee relations: Supporting employee relations cases from start to finish, including intake, notes and case tracking, with support from the wider People team and Legal
• Self-serve and AI: Helping us build our People knowledge base in Confluence from the ground up so everyone can find answers fast, and exploring smart ways to use AI and automation to take the busywork out of People ops
• Projects: Getting stuck into People initiatives as we grow, from performance and engagement cycles in Culture Amp to policy rollouts and process improvements

What You’ll Need

• 2–4 years in People Ops, HR Ops or an HR Generalist role, ideally in fintech or somewhere fast-growing
• Good working knowledge of UK employment law
• Hands-on experience across the full employee lifecycle
• Exposure to employee relations, such as supporting cases, taking notes or tracking issues through to resolution
• Experience with a multi-country team, or the ability to pick up local nuances quickly and work across time zones
• Experience using an HRIS (bonus points for HiBob), and you’re comfortable with Excel
• A real eye for detail and the organisation to juggle lots of requests without dropping the ball
• Discretion and good judgement with confidential info and sensitive situations
• Clear, friendly communication with everyone from new joiners to senior leaders
• A helpful, reliable approach, and a habit of always looking for a better way to do things
• Comfort with pace and a bit of ambiguity, because lots of our processes are still being built

What We Offer

• Everyone owns a piece of the company - equity
• Hybrid with 3 days a week in the office
• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering