People Operations Generalist

Go City®; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading company in the travel sector is seeking a People Operations Manager to enhance employee experiences. The role involves optimizing HR processes, managing systems, and designing initiatives to engage the workforce. Ideal candidates will have a solid HR background and a knack for innovative solutions.

Benefits

Annual Go City Explorer Pass allowance

Enhanced pension contributions (5% employer)

Life assurance: 4x your base salary

Annual leave: 25 days + bank holidays

Option to buy additional 5 days annual leave

Floating bank holiday(s)

Community day: day off to give back

Work from Anywhere for up to 4 weeks

Health care cash plan

Personal Learning Budget

Qualifications

• Solid experience in a full-cycle people role.
• Confidence in designing and configuring HR systems.
• Strong understanding of HR processes and employment law.

Responsibilities

• Own and optimise the HR tech stack.
• Design critical aspects of employee experience.
• Support various projects within the People roadmap.

Skills

Attention to Detail

Data Literacy

Creative Problem Solving

Job description

Go City is transforming the way people see and experience the world's greatest destinations.

We give customers total flexibility to choose the experiences, tours and activities they want at incredible savings.

We're backed by the highly successful Private Equity firm Exponent and headquartered in Covent Garden, London. The business is profitable with 3+ million customers globally.

We've made significant progress on our tech strategy, so it's a great time to join us as we focus on refreshing and elevating our people strategy!

The role

Join our small, but passionate team to deliver a first-class employee experience. We don't take a traditional HR approach. We design simple, thoughtful solutions that meet our people's needs and align with our business strategy.

We're looking for someone who's curious, proactive, and thrives in a fast-paced environment.

In this role, you'll own the day-to-day of people operations, bringing strong tech and data literacy, and a mindset for continuous improvement. You'll help us build scalable, efficient processes that support how we work today and where we're going next.

Key Responsibilities

Operations

• Own and optimise the HR tech stack (currently BambooHR & Workable), through automation and AI enablement.
• Continuously review, improve and automate people processes.
• Own the execution of our people initiatives e.g. goal setting, engagement surveys, and performance management.
• Ensure accuracy of our people system data, using it to generate actionable insights and track progress.
• Ensuring up to date documentation for all policies, procedures and training guides.
• Go-to for people queries and inbox.
• Work closely with Finance to ensure smooth execution of payroll & benefits.
  
  

Employee Experience

• Responsible for designing, managing and executing critical aspects of our employee experience.
• Own and streamline on/offboarding: ensuring managers/leaders are fully equipped and engaged to deliver a positive experience.
• Maximise employee engagement through regular feedback from the business and in partnership with the team.
  
  

Support people projects

• Actively involved in the design of our EVP, including the launch and embedding of our values.
• Own and support various projects within our People roadmap, from inception to completion, ensuring they are delivered on time and in line with our values.
  
  

Requirements

We're looking for someone who has:

• Solid experience in a full-cycle people role, crafting a meaningful employee journey.
• Confidence in designing and configuring HR systems and enjoys learning new tools.
• Strong attention to detail, and able to extract insights from data to inform action.
• Experience in design and implementation of people programmes (e.g. L&D, benefits review, performance management).
• Strong understanding of HR processes and keeps up to date with best practice & employment law.
• Supported the execution of (global) payroll.
• Approaches work creatively, seek innovative solutions and embraces learning.
  
  

Contract type: Permanent, full time

Location: London (hybrid, 2-3 days a week in the office)

Salary band: £40,000-50,000

Benefits

• Annual Go City Explorer Pass allowance
• Enhanced pension contributions. (5% employer)
• Life assurance: 4x your base salary
• Time off:
• Annual leave: 25 days + bank holidays
• Option to buy additional 5 days annual leave per year
• Floating bank holiday(s)
• Upgraded Family Leave
• 1x Community day. Take a day off to give back to the community
• Work from Anywhere for up to 4 weeks per year
• Health care cash plan
• Personal Learning Budget & dedicated time for development
• EAP providing access to counselling, finance support, etc
• Cycle to Work Scheme
  
  

We are committed to our stance as an Equal Opportunity Employer in line with inclusivity being one of our 6 core company values. We welcome and encourage applications from all backgrounds and uphold the highest standards in our ways of working, whether at application or promotion stage. All of our Colleagues are responsible for upholding these values and ways of working.