People Operations Executive

TrustedHousesitters; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care platform is seeking a People Operations Executive to enhance HR processes in a remote role. Responsibilities include managing onboarding, maintaining employee records, and ensuring compliance while leveraging automation and data insights. The ideal candidate has experience in HR coordination, strong data literacy, and is proactive in improving efficiencies. This position offers a competitive salary and a range of remote work benefits.

Benefits

Generous equity options

Discretionary 10% annual bonus

25 days holiday plus bank holidays

Pension scheme

Premium TrustedHousesitters membership

Monthly stipend for home office

Access to co-working spaces

Personal development resources

Health and Dental Insurance

Weekly virtual yoga sessions

Qualifications

• Experience in HR coordination or admin within fast-paced environments.
• Strong data skills with spreadsheet and reporting software.
• Ability to optimize efficiency through automation and workflow tools.

Responsibilities

• Manage onboarding processes and documentation.
• Maintain employee records and handle documentation carefully.
• Prepare payroll inputs and ensure compliance with policies.
• Provide insights through reports and dashboards.
• Manage the offboarding process and capture exit insights.

Skills

Experience in People Operations

Strong data literacy

Curious and proactive

Clear communicator

Organizational skills

Education

CIPD Level 3 or equivalent experience

Tools

Zelt

Google Workspace

Notion

Job description

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About the Job

• Salary: £30,000 – £40,000
• Location: UK (Remote)

TrustedHousesitters is a fast-growing marketplace redefining pet care and travel. Our mission is to make travel work better for pets, their people and the global community of animal lovers who look after them.

We’ve built something special - a trusted place where pet parents and sitters connect to keep pets happy at home while their humans explore the world. With members in over 140 countries and a team of 100+ brilliant humans, we’re just getting started.

Our goal? One million members and one sit starting every minute. To get there, we need the right people in the right roles. Could that be you?

What’s the role?

We’re looking for a People Operations Executive to keep our People function running smoothly — executing and improving processes, ensuring flawless data and compliance, and supporting the People Experience & Operations Manager in building scalable, tech-enabled workflows.

You’ll be the engine behind our operations, using data, automation and AI to reduce friction, improve accuracy and drive greater clarity, speed and focus across the business. By streamlining contracts, payroll, IT and compliance, you’ll help our people focus on creating member success.

At TrustedHousesitters, we’re all about the win–win–win — for sitters, pet parents and pets alike. We move fast, test ideas and learn quickly. This role brings those values to life, creating systems and insights that empower our team and help us reach our goal of one sit every minute.

What you’ll be responsible for

Pre-boarding & Onboarding:

You’ll deliver an exceptional start for every new joiner by preparing accurate contracts and right-to-work documentation, coordinating IT setup with our external partner, and keeping onboarding checklists current. You’ll build simple automations and reminders that make onboarding smooth, consistent and stress-free for both managers and new hires.

Employee Lifecycle Administration:

You’ll maintain accurate, compliant employee records across our HRIS (Zelt), GSuite and Notion, ensuring milestones such as probations, renewals and promotions run seamlessly. You’ll manage the People Operations Service Desk and #ask-peoplex channel, offering timely, informed support, and handle employee documentation with care and discretion.

Payroll, Benefits & Compliance:

You’ll work closely with the HR Advisor to prepare monthly payroll inputs, manage benefits and statutory leave, and ensure compliance with employment law, GDPR and internal policies. You’ll also partner with the InfoSec Manager to uphold access and IT compliance standards.

Data & Automation:

You’ll own our core people reports and dashboards, providing accurate, actionable insights across headcount, attrition, absence and DEI. You’ll look for opportunities to automate manual tasks and integrate people data into wider business reporting to inform smarter, faster decision-making.

Offboarding

You’ll manage every aspect of the offboarding process - from IT access and payroll closure to farewell coordination - ensuring each leaver has a positive, well-supported departure. You’ll capture and analyse exit insights to help shape future retention strategies.

Collaboration

You’ll work hand-in-hand with colleagues across Talent, HR and People Experience to deliver a joined-up, consistent employee experience. You’ll also support cross-training and documentation so processes stay clear and coverage seamless.

Who we’re looking for

You’re calm, accurate and systems-minded - someone who enjoys turning chaos into clarity. You love a checklist, but you also ask “Why this way?” and suggest better approaches.

We’d love to see:

• Experience in People Operations, HR coordination or admin within a fast-paced environment
• Strong data literacy, with confidence using spreadsheets, dashboards and HR systems (e.g. Zelt, Google Workspace, Notion)
• Curious and proactive, with a track record of boosting efficiency through automation, workflow tools (Notion, Zapier, Google Workspace) and AI (ChatGPT, Gemini, etc.) for analysis, summarising and process design.
• A love of accuracy and organisation, with exceptional discretion when handling sensitive information
• Clear, confident communicator who builds strong relationships at all levels
• Experience in a fast-paced, scale up, remote or tech-driven company

Bonus if you’ve got:

• Hands-on experience with data reporting or analytics projects
• Exposure to payroll, benefits or employment law compliance
• Experience with InfoSec/IT handoffs or managing offboarding well
• CIPD Level 3 or equivalent practical experience

If you\'re excited to streamline and scale People processes in a mission-led business, we’d love to hear from you.

In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).

At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person's professional suitability.

Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.

Benefits

In addition to a competitive salary and bonus, we offer a range of benefits, including:

• Fully remote work
• Generous equity options
• Discretionary 10% annual bonus scheme
• 25 days holiday annually plus bank holidays and Christmas to New Year closure
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters
• Premium TrustedHousesitters pet owner and sitter membership. This includes benefits like airport lounge passes, sit cancellation insurance, and home and contents insurance for sits for you
• X5 premium memberships for your friends and family each year
• Our team have an unlimited housesitting allowance, can work remotely from their sits, and are eligible to £500 per year towards travel costs
• £200 annually towards home office equipment
• Access to Spaces (co-working) Locations across the globe
• Monthly working from home stipend
• Macbook
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.
• We host a quarterly all-expenses paid meet-up and will fund team events (remote or in person) throughout the year
• We can cover costs of personal development resources, and have a regular time set aside for personal development
• Bupa Health Insurance and Dental Insurance plan
• SimplyHealth Healthcare Cash plan
• Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve
• Weekly virtual yoga sessions
• Brighton Bikeshare
• Recruitment Referral Bonus

Location: United Kingdom (Remote)