People Operations & ER Manager

Incommunities; Baildon; On-site; GBP 48,000 - 56,000; Full time

Job summary

Incommunities is seeking a People Operations & ER Manager to lead a team responsible for delivering employee relations services. This role requires strong leadership, effective communication, and a solid understanding of HR to support organizational goals and enhance employee experiences.

Benefits

Starting salary of £48,452 per year

Social Housing Pension Scheme

28 days annual leave plus bank holidays

Training, development, and qualification opportunities

Agile and hybrid working

Employee Assistance Programme

Local gym membership discounts

Qualifications

• Strong understanding of employment law and people strategy.
• Experience in HR business partnering or employee relations.

Responsibilities

• Lead People Advisors and Assistants to deliver employee relations service.
• Manage caseload of ER matters and provide strategic oversight.

Skills

Communication

Analytical

Problem Solving

Collaboration

Organizational

Resilience

Creativity

Education

CIPD Level 5 qualification

Job description

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As our People Operations & ER Manager, you'll lead our People Advisors and Assistants to deliver a high-quality, consistent employee relations service. This role requires someone who thrives in a fast-paced environment, is confident in managing sensitive issues, and can lead with empathy, clarity, and professionalism.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

As our People Operations & ER Manager, you'll lead our People Advisors and Assistants to deliver a high-quality, consistent employee relations service. You'll also:

• Personally manage your own caseload of ER matters.
• Provide strategic oversight of complex and high-risk cases.
• Coach and support managers to handle ER issues effectively.
• Ensure legal compliance and adherence to internal protocols.
• Collaborate on people projects and support Business Partners with ER insight.
• Drive improvements in ER policy, process, and service delivery.

Requirements

Essential criteria

• CIPD Level 5 qualification or equivalent experience
• Experienced in HR business partnering or employee relations, with a strong understanding of employment law, organisational change, and people strategy
• Confident communicators who can influence, coach, and build trusted relationships at all levels
• Proactive and accountable, able to manage multiple priorities at pace while maintaining high standards
• Analytical and detail-oriented, with strong problem-solving skills and a commitment to continuous improvement
• Collaborative team players who thrive in a fast-paced, values-led environment
• Flexible and creative, able to adapt to change and bring fresh thinking to complex challenges
• Organised and thorough, with excellent project management and record-keeping skills
• Resilient and professional, with the ability to handle sensitive issues with discretion and integrity

Benefits

• Starting salary of £48,452 per year which increases with service
• Social Housing Pension Scheme - up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!