People Operations Coordinator

Lewis Silkin; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading law firm in Cardiff is seeking an HR Operations professional to support day-to-day HR processes and provide excellent service. This role involves onboarding, payroll guidance, and maintaining HR systems. Ideal candidates are organized, proactive, and thrive in a fast-paced environment. Full training will be provided for HR systems. The firm offers a supportive culture focused on diversity and inclusion.

Benefits

Inclusive workplace

Support for recruitment adjustments

Qualifications

• Experience of working in an HR team environment.
• Experience of working with Payroll.
• Experience of working with HR Systems.

Responsibilities

• Act as the first point of contact for HR queries.
• Ownership of the new joiner/onboarding process.
• Providing guidance regarding payroll.
• Maintaining the HR system and ensuring accuracy.

Skills

Customer focus

Problem-solving

Attention to detail

Organizational skills

Tools

HR systems

Excel

Job description

Successful businesses rely on a unique set of ideas and people. We help our clients protect and develop those vital assets, unlocking possibilities for future success.

From iconic brands and leading multinationals to pioneering start-ups, we are proud to work with a huge range of inspiring clients, helping them to turn their ideas into reality and get the best from - and for - their people.

Our people are not only exceptional at what they do, they also enjoy doing it and consistently give their best to a firm they’re proud to be part of. This stems from our firm culture and our ethos of bravery and kindness. That ethos runs through everything we do, from our approach to recruitment, business practices, and DEI activities to the day-to-day environment in our office and our relationships with clients.

With an internationally minded team of more than 700 working across key areas of law – plus strategic partnerships around the world – we’ve got both the combination and calibre of legal experts it takes to enable our clients’ businesses to thrive. Whether it is providing global employment law advice, managing a global IP portfolio or piecing together a multijurisdictional corporate transaction, we are able to have the right people, in the right place, at the right time.

About the team

This role is part of the Human Resources team which comprises of 30 people, working across several specialisms. The team works closely together to provide a great experience for those working at Lewis Silkin, covering all aspects of the employee lifecycle.

About the role

Working within the People Operations and wider HR Team, this role supports the day-to-day delivery of HR and Payroll processes and proactively working with other members of the team when action is required in their client groups. This is a generalist role that offers exposure to HR information systems, employee life cycle, payroll and operational HR.

You will be responsible for providing superior customer service and resolving HR Operations queries in a timely and effective manner.

To achieve success in the role you will need to be thoughtful, resourceful, team-driven, and customer-focused.

Key duties and responsibilities

This role will act as the first point of contact for HR queries.

Specific duties include but are not limited to the following:

• Ownership of the new joiner/onboarding process, including but not limited to:
  • Drafting offer letters and contracts
  • Creating system records
  • Liaising with relevant departments to ensure IT equipment and accounts are set up accordingly
• Arranging leaver details, including liaison with the relevant HR Manager/Officer, and feeding relevant information into the payroll as appropriate.
• Preparation of contractual change paperwork as and when required (e.g change in hours, role, location, promotion).
• Providing guidance to staff regarding payroll. Including and not limited to handling firm-wide payroll queries and carry out regular reconciliation.
• Providing day-to-day HR guidance on policies, procedures and processes.
• Maintaining the HR system and ensuring information is inputted accurately and in a timely manner, including changes to salary, hours, benefits, personal details etc.
• Take an active role in ensuring queries are responded to in a timely manner.
• Ensuring processes are documented, with a focus on efficiencies and process improvements.
• Working across the HR Team to support colleagues in periods of peak work and/or absence.

Compliance

• Ensuring pre-employment screening is completed and any issues escalated to the People Operations Manager in a timely manner, this includes right to work checks.
• Ensure accuracy and compliance with local legislation and statutory requirements.
• Ensure good housing keeping regarding staff files.
• Work with the wider HR team to audit data within the HR systems.

About you

The successful candidate must have a professional manner and first-class communication skills. They must be highly organised, able to demonstrate a confident and proactive approach to their work and be able to work on their own initiative. They must enjoy working in a busy, fast paced team environment and have a flexible nature and a co-operative and willing attitude.

Desired experience

• Experience of working in a HR team environment.
• Experience of working with Payroll.
• Experience of working with HR Systems.

Desired skills and abilities

• Customer focused with the ability to communicate confidently to all levels.
• Curious mindset and problem-solving skills.
• Strong attention to detail.
• Excellent organisational skills and the ability to work quickly under pressure.
• Understanding of the activities of a busy HR function.
• Basic understanding payroll concepts e.g. statutory payments, HMRC starter checklists.
• An understanding and adherence to the principles of the confidentiality of sensitive personal data.

Technical skills

• Strong knowledge of IT systems (must be highly proficient in Excel).
• Experience of working with HR databases, document management systems and service management systems (ticketing) is preferable although full training will be provided.

Additional information

At Lewis Silkin our ethos is simple. We strive to do the best for our clients, our people and the communities in which we operate. We recognise that an inclusive workplace allows for all kinds of ideas and thoughts, a variety of points of view that can trigger discussions or deliver innovative results, and a wide range of versatile skills and expertise. We are proud of the diversity within Lewis Silkin and of our culture that allows people to be themselves at work, ensuring we provide the best possible service to our clients. We are committed to supporting candidates throughout the recruitment process by supporting anyone who requires adjustments, in order to ensure they have the opportunity to perform at their best. All applicants will be considered equally and fairly. If you’d like to request any adjustments throughout the recruitment process, or would like to discuss flexible working patterns, please email the recruitment team in confidence ([e-mail] ).