People Operations Analyst/Associate

PIMCO; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global investment management firm is seeking a People Operations Analyst/Associate in London. This role involves managing HR operations and employee inquiries, participating in HR projects, and ensuring a smooth onboarding experience. Ideal applicants are detail-oriented, have a bachelor's degree, and experience in HR operations.

Qualifications

• 2+ years experience in HR operations or Shared Services.
• Working knowledge of HR systems like Workday and/or ServiceNow.
• Strong knowledge of HR policies and procedures.

Responsibilities

• Manage employee inquiries and HR client requests.
• Oversee end-to-end onboarding process for new hires.
• Execute data transactions in HR systems with accuracy.

Skills

Communication

Analytical

Problem Solving

Organizational

Attention to Detail

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

Workday

ServiceNow

Job description

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People Operations Analyst/Associate, London

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Client:

PIMCO

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7b8b43a0a6e1

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

PIMCO is a global leader in active fixed ie with deep expertise across public and private markets. We invest our clients' capital across a range of fixed ie and credit opportunities, leveraging our decades of experience navigatingplex debt markets. Our flexible capital base and deep relationships with issuers have helped us be one of the world's largest providers of traditional and nontraditional solutions forpanies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

JOB DESCRIPTION

PIMCO Human Resources is seeking a highly organized, dynamic, and detail-oriented individual to join our People Operations (POPs) team. In this role, you will be responsible for managing employee and HR client inquiries, supporting the hiring and onboarding process, and ensuring a smooth and efficient HR operations workflow, all while providing exceptional employee service. You will contribute to transformational projects aimed at implementing and driving the adoption of HR systems such as Workday and ServiceNow, participate in technological enhancements to improve HR processes and programs, and address and resolve issues by proposing innovative solutions. This involvement in projects will allow you to gain a deeper understanding of HR and provide growth opportunities. As your knowledge and expertise in HR increase, you will handle moreplex work and propose innovative solutions to emerging issues. If you are a self-motivated individual with a passion for HR operations and amitment to delivering exceptional service, we would love to hear from you. Apply now to join our dynamic POPs team!

RESPONSIBILITIES

Employee/HR Client Inquiry Case Management: Efficiently respond to employee inquiries and HR client requests, providing timely and accurate resolutions to questions related to HR policies, benefits, payroll, and other HR-related matters. Serve as an escalation point forplex inquiries and maintain robust case management systems.

Employee Support: Deliver essential, thoughtful, accurate, and timely support to address the individual HR needs of employees and managers, in alignment with PIMCO's policies. Champion exceptional employee service by creating the best possible experience throughout the employee lifecycle. Analyze inquiry-related data and insights to identify themes and improve the overall employee experience.

Onboarding Operations: Oversee the end-to-end onboarding process for new hires/contingent workers, includingmunication with new hires and hiring managers, conducting background checks, partnering with Employee Relations to resolve issues, liaising with external vendors for visa sponsorship, managing documentation, ensuring regulatorypliance, andpleting Right to Work Checks. Provide a best-in-class onboarding experience by ensuring system and technology readiness for new hires andpleting relevant processes in PIMCO's Human Capital Management (HCM) system, Workday.

Data and Transaction Operations: Execute data transactions in HR systems with precision, generate reports, and ensure accuracy in all executions.

Knowledge Management: Assist in the creation, review, and updating of HR knowledge across various operational areas. Follow up with team members or stakeholders on questions and clarifications to ensure information is accurate and relevant.

Policypliance: Understand and execute PIMCO's end-to-end HR business processes and policies. Stay current with HR policies, procedures, and legal requirements to ensurepliance. Assist in the development and implementation of HR policies and procedures as needed.

Process Documentation: Contribute to the creation and review of POPs business processes, end-to-end workflows, and standard operating procedures (SOPs).

Support the delivery of clear, engaging, and impactfulmunications to employees.

Process Improvement: Identify and support process improvement initiatives, working globally and cross-functionally across teams and the business.

HR Subject-Matter-Expert (SME) Partnership: Collaborate with various HR SMEs on operational activities and projects to leverage their expertise and ensure successful oues.

REQUIREMENTS

Bachelor's degree in Human Resources, Business Administration, or a related field of study.

2+ years of experience in HR operations or Shared Services, employee/HR client inquiry case management, and/or hiring and onboarding.

Working knowledge of HR systems such as Workday and/or ServiceNow, Responsive, Qvidian with an affinity for technology, ability to think with a "tech approach," and interest in HR technologies

Strong knowledge of HR policies, procedures, and employment laws.

Excellentmunication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization

Exceptional attention to detail, organizational skills and immaculate follow up.

Ability to handle sensitive and confidential information with discretion.

Strong problem-solving and analytical skills.

Ability to work independently and as part of a team in a fast-paced environment.

Proactive, results driven, open to feedback and overall a collaborative colleague.

How you should apply:

We review applications on a rolling basis and encourage you to apply by submitting your resume as soon as you are ready. Applications will close Monday May 5th 2025.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. Thepany also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable amodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an amodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Equal Employment Opportunity and Affirmative Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. Thepany also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable amodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an amodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Job ID R105194