People Operations Advisor

CHARITY PEOPLE; London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading children's charity is seeking a People Operations Advisor to join their HR team in London. This role involves providing expert advice on employee relations, managing a caseload, and enhancing employee experiences in a collaborative environment. The ideal candidate will have a strong HR background with a focus on employee relations, and a commitment to equity, diversity, and inclusion in the workplace.

Benefits

25 days holiday plus bank holidays

Enhanced family leave and sick pay

Employee Assistance Programme

Season ticket loan and salary sacrifice schemes

Supportive working culture

Qualifications

• CIPD Level 5 qualification or equivalent experience required.
• Solid generalist HR background with significant ER advisory experience.
• Experience in absence management, pay and benefits, TUPE, policy development.

Responsibilities

• Provide advice on HR issues including conduct, grievances, and absence.
• Manage employee relations caseload and prepare documentation for hearings.
• Support managers through formal HR processes like probation and appraisals.

Skills

Communication

Employee Relations

Attention to Detail

Organisational Skills

Education

CIPD Level 5 qualification or equivalent experience

Job description

People Operations Advisor
Location: Hybrid working with office based in Putney, London
Working pattern: Full-time, 37.5 hours per week, hybrid with 1-2 days in the office
Pay: £35,000 - £40,000 per annum, depending on experience
Contract type: Permanent

We are delighted to be partnering with a leading children's charity to recruit a People Operations Advisor to join their high-performing HR team.

This is a brilliant opportunity for a confident HR Generalist with strong Employee Relations experience to work within a collaborative and purpose-driven environment. Reporting to the Director of People & Culture, you will play a key role in supporting people managers across the organisation, advising on a range of HR matters, and enhancing the overall employee experience.

Key Responsibilities

• Provide timely advice on ER issues, including conduct, capability, grievances, and absence
• Manage employee relations caseload and prepare documentation for hearings and tribunals
• Support managers through formal processes such as probation, appraisals, and flexible working requests
• Maintain accurate people data and generate relevant HR metrics and reports
• Prepare payroll data in line with agreed monthly deadlines
• Support the annual salary review process, job evaluations, and benchmarking
• Coordinate staff engagement initiatives, including the bi-annual employee survey
• Work with internal communications to help build a positive, inclusive workplace culture

What We're Looking For

Qualifications and Experience:

• CIPD Level 5 qualification or equivalent experience
• Solid generalist HR background with significant ER advisory experience
• Experience in at least three of the following: absence management, pay and benefits, restructures, TUPE, policy development, performance management
• Familiarity with payroll preparation and working with outsourced providers

Skills and Attributes:

• Up-to-date knowledge of employment legislation and HR best practice
• Excellent communication skills and confidence advising senior stakeholders
• High attention to detail and strong drafting/reporting skills
• Strong organisational skills with the ability to manage multiple priorities
• Passionate about EDI and committed to inclusive workplace practices

What's on Offer

• 25 days holiday (rising with service), plus bank holidays and the option to buy extra leave
• Enhanced family leave and sick pay
• UPA Employee Assistance Programme
• Season ticket loan, cycle to work scheme, and staff discount scheme
• Friendly, supportive working culture and regular team wellbeing initiatives

How to Apply

Please send your CV when applying for the role. Applications will be reviewed on a rolling basis, early applications are encouraged.

Closing date: 3rd July at 9am

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with