People Manager UK & Ireland

Fortidia; Accrington; On-site; GBP 48,000 - 55,000; Full time

Benefits offered by this job

Training & development opportunities

Flexible office policy

Volunteer day

Parental leave policy

Job summary

Fortidia, based in Accrington, is seeking a People Manager to lead HR across the UK & Ireland for a multi-brand operation. You will partner with the Country Manager, oversee recruitment, development, and compensation, and drive strategic people initiatives in a matrix, international environment.

The role requires strong HR leadership with 5+ years of experience, excellent English communication, and hands-on delivery of HR processes, learning programs and policy implementation.

Qualifications

• University-level degree with strong academic performance.
• Minimum 5 years of HR management and operations experience.
• Robust knowledge of local employment law.
• Experience in multi-unit, multi-brand, or matrix organisations.
• Excellent written and spoken English; proficient with MS Office & Google Suite.

Responsibilities

• Act as strategic HR business partner to the Country Manager, supporting three brands and locations.
• Manage HR topics and processes from workforce budgeting to recruitment, performance, development and compensation.
• Enhance recruiting strategy to attract top candidates across UK across multiple functions.
• Develop and execute Organisational & People Growth initiatives in a matrix, international structure.
• Oversee administrative hiring activities and HR system maintenance.
• Provide HR guidance to UK & Ireland colleagues (70+ people) and other locations.
• Monitor learning needs and measure training effectiveness.
• Travel ~10% to visit stores, offices and group locations.

Skills

HR management

People leadership

Data analysis

English proficiency

Education

University degree

Tools

MS Office (Excel, PowerPoint)

Google Suite

Job description

Fortidia is an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

People manager UK & Ireland

For our offices in Accrington we are searching for a People Manager. The People Manager provides full life-cycle human resource and talent development support for the organisation, acting as a strategic business partner to the local management team by analyzing, recommending, developing and implementing people programs, in alignment with Group guidelines and long-term strategy, while taking care of day-to-day HR operational activities.

Fortidia UK is a multi-brand operation encompassing Mail Boxes Etc., WorldOptions UK, and Pack&Send UK, with headquarters in Accrington, Directly Operated Stores (DOS) across the UK, and a Master Licensee operation in Ireland. The People Manager plays a critical role in navigating this complex, multi-location, multi-brand environment with confidence and strategic insight.

In this specific role, the People manager will report directly to the People Vice President in Milan and functionally to the local Country Manager.

Compensation

Starting salary from £48,000 to £55,000 + MBO and benefits.

Final compensation will depend on experience, skills, and internal equity criteria aligned with our compensation framework.

Main tasks and responsibilities

• Act as a strategic HR business partner to the Country Manager, providing people-focused insights and recommendations that drive business success across all three brands and locations.
• Manager all HR-related topics and key processes, from workforce budget to recruiting, performance management, development & learning, welfare & compensation.
• Enhancing and implementing the recruiting strategy to attract and hire best in class candidates for positions in UK across multiple functions including (but not limited to) sales & operations, finance & accounting, marketing and technology.
• Contributing to develop and execute Organisational & People Growth initiatives and projects (e.g. Employee Satisfaction survey, talent development, succession plans, implementation of HR Global Guidelines & Policies, training initiatives, etc.), while working effectively in matrix and international structures.
• Accountable for operational HR activities such as the administrative parts of hiring processes (drafting contracts, mandatory communications, pension funds, updating systems, etc.) – hands-on execution is a key part of this role.
• Acting as a point of reference on HR-related issues for all the colleagues in UK&IR (+ 70 people), located in Accrington, and other locations across the operation.
• Monitor and identify learning needs, as well as executing learning and programs; measure and track learning and training performances.
• Travel approximately 10% of the time to visit stores, offices, and group locations to understand the business landscape, build relationships, and ensure HR consistency across the multi-brand operation.

Requirements:

• University-level degree with record of strong academic performance.
• A minimum of 5 years of relevant professional experience in HR management and operations, with demonstrated business impact.
• Robust knowledge of local employment law requirements.
• Operational excellence: hands-on, pragmatic approach to getting things done; comfort with both strategic work and detailed operational delivery.
• Leadership and influence: confident in guiding and coaching managers, able to maintain professional independence without being swayed by operational pressures.
• Experience working in multi-unit, multi-brand, or matrix organisational environments.
• Strong ability to analyse data and problem solving, eye for detail.
• Excellent organisational skills, with a talent to manage tight deadlines and switching priorities.
• Excellent written and spoken English skills.
• Advanced user of MS Office Products (Excel + PowerPoint) and Google suite.
• Collaborative spirit, with appreciation of diverse perspectives.
• Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.

What We Offer:

• A vibrant international environment in a continuously growing company, with many professional and personal development opportunities.
• Extensive training and development opportunities within the group, including an E-learning platform.
• A multicultural organizational structure and team.
• Volunteer day; Parental leave policy; Flex office policy; etc.

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business.

Fortidia is the brand identity of MBE Worldwide S.p.A. - a company headquartered in Italy - and its affiliates. Fortidia is a global commerce enabler for MSMEs and consumers thanks to its platform including brands providing ecommerce fulfillment, shipping, logistics, marketing and print solutions: Mail Boxes Etc. (outside the U.S. and Canada.), World Options, PACK & SEND, PostNet, ParcelValue, Wing, GEL Proximity, AlphaGraphics, Kwik Kopy Australia, Multicopy, and Print Speak. In 2025, its platform - including 3,200+ Business Solutions Centers in 56 countries with 14,000 associates - served 900,000 business customers worldwide generating €1.4 bln (US$1.6 bln) of System-wide Gross evenue.