People Manager

Pipersfield Ltd | McDonald's; Swansea; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free meals on break

Career development

Employee assistance programme

Exclusive discounts

Overnight premium pay

Recognition and rewards

Job summary

McDonald’s is seeking a People Manager to shape workplace culture, drive initiatives, and embed people systems across restaurants. You’ll lead the people initiatives, collaborate with the operations team, and support recruitment, onboarding, and development while upholding brand standards.

You will work shifts across weekdays and weekends, with Early Mornings, Afternoons, and Evenings. The role emphasizes integrity, inclusivity, and ensuring compliance with employment laws and internal policies.

Qualifications

• Experience managing people in retail, hospitality, or customer-focused environments.
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Responsibilities

• Lead workforce planning and recruitment across restaurants and campaigns.

Skills

People management

Recruitment

Onboarding

Performance reviews

MS Office suite

Communication skills

Team leadership

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

ATS oversight

Job description

Come join the McDonald’s Experience

Looking for a role where your positivity, attention to detail, and teamwork make a real impact? At McDonald’s, we’re not just serving food, we’re creating moments. As a People Manager, you’ll play a pivotal role in shaping the workplace culture and driving initiatives that strengthen team engagement, while supporting the implementation and embedding of leading-edge people systems within our restaurants to enhance the employee experience whilst protecting and promoting our Brand.

This role requires availability to work shifts across various days and times. To meet the criteria for this role, you will be required to be available to work within Weekdays and Weekends, working shifts across Early Mornings, Afternoons & Evenings. Please only apply if you are able to meet these requirements.

What We Stand For

At McDonald’s, our employees are at the heart of everything we do. McDonald’s is built on five core values: Serve, Inclusion, Integrity, Community, and Family. These values guide how we work together, how we treat our customers, and how we support each other. We’re committed to creating a safe, respectful, and inclusive workplace where opportunity is open to all.

What does a day as a People Manager look like?

Your role will be operational with the ability to analyse information to inform actions to support the People Metric. As part of the wider operations team, you will lead on the people initiatives of the business. Your customers will range from staff in the restaurants, Business Managers, Consultants to outside contacts like recruitment sources, schools & colleges. Key Responsibilities include:

• Manage workforce planning and recruitment, including ATS oversight and external campaign partnerships
• Implement people systems such as onboarding, performance reviews, and training across restaurants
• Lead people development strategies and foster a culture of wellbeing and engagement
• Use listening strategies and data insights to inform strategic reporting and drive people-focused initiatives
• Monitor trends and ensure compliance with employment law and internal policies (e.g. Absence, Discipline, Right to Work, Working Time Regulations, GDPR)
• Respond to people queries with up-to-date legislative knowledge, using initiative and problem-solving in daily interactions
• Lead by example in promoting a positive and inclusive workplace
• Act with integrity and professionalism, take ownership of your personal development, attend and host meetings, conduct investigations and disciplinary processes, and support with ad hoc tasks as required

Position Requirements:

This position is open to people who have experience of managing people matrix while leading teams within the retail, hospitality, business or a customer focused environment. We’re looking for individuals who:

• Demonstrate strategic thinking and execution skills to design and deliver initiatives that support the cultural journey
• Detail-oriented, curious, and resilient, with the confidence to challenge constructively
• Maintains discretion and professionalism when handling confidential and sensitive information
• Self-motivated and able to work independently with minimal direction
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
• Communicates effectively with strong written and verbal skills

What’s in it for you?

We offer a rewards and benefits package designed to support you both at work and beyond, including:

• Skills for life – Learn transferrable skills that will help you grow, whether you’re full or part time.
• Employee Assistance Programme – Access counselling, mental health support, and helpful resources whenever you need them.
• Exclusive discounts – Save on shopping, travel, gym memberships, and more.
• Premium pay for some overnight hours – Extra reward for some of those late-night hours.
• Recognition and rewards – From Employee of the Month to long-service awards, we celebrate your contributions.
• Free meals on your break – Choose a meal from our restaurant menu while you recharge. (Can differ depending on location)
• Career development – Opportunities for career growth through, training, clear progression pathways and apprenticeships to help you build your future.
• And many other great benefits specific to your restaurant.