People Lifecycle Manager - 12 Month Fixed Term Opportunity

PwC UK; Cardiff; Hybrid; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Empowered flexibility

Hybrid work model

Private medical cover

Virtual GP access

Volunteering days

Job summary

PwC UK in Cardiff is seeking a People Lifecycle Manager to coordinate outsourced People services across performance, talent, promotion and reward cycles. You will manage provider relationships, track service performance and drive continuous improvements across governance and risk controls.

You will partner with service owners, procurement, audit and risk teams to maintain robust governance, data accuracy and a secure customer experience while supporting outsourcing transitions and data-driven

Qualifications

• Experience in performance, talent, promotion, reward or other cyclical People activity.
• Commercial understanding of how HR enables business performance.
• Strong project management and organisational skills across multiple workstreams and deadlines.
• Experience managing outsourced providers, service performance, issues, escalations, governance and improvement activity.
• Understanding of risk, control and governance in supplier-managed services.
• Ability to build trusted relationships and communicate clearly with providers and senior stakeholders.
• Ability to challenge constructively and influence outcomes.
• Strong Alteryx and Excel with analytical and problem-solving skills.
• Flexible, resilient and proactive with curiosity for technology and better ways of working.

Responsibilities

• Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities with agreed plans.
• Manage provider relationships, track service performance, queries, actions, escalations, risks and incident resolution.
• Act as the operational escalation point for stakeholders, driving issue resolution and continuous service improvement.
• Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain governance and compliance.
• Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts.
• Drive operational improvements, maintain service documentation, and support projects, change initiatives and outsourcing transitions through to implementation.

Skills

Alteryx

Excel

Analytical

Problem-solving

Project management

Stakeholder management

Communication

Job description

The People Lifecycle Manager supports the effective day-to-day delivery of outsourced People services. Operational in focus, the role uses practical knowledge of People cycles and knowledge management to coordinate activity, track actions, resolve issues, monitor service performance, maintain accurate documentation and drive process improvement. It also involves building strong relationships with senior stakeholders across People Function teams, managing complex data collection, analytics and logistics for annual Performance and Talent activities.

What Your Days Will Look Like

• Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities, ensuring delivery against agreed plans.
• Manage provider relationships, tracking service performance, queries, actions, escalations, risks and incident resolution.
• Act as the operational escalation point for stakeholders, driving issue resolution and continuous service improvement.
• Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain effective governance and compliance.
• Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts.
• Drive operational improvements, maintain service documentation, and support projects, change initiatives and outsourcing transitions through to implementation.

This Role Is For You If

• You are experience in performance, talent, promotion, reward or other cyclical People activity.
• You have a commercial understanding of how HR enables business performance.
• You have strong project management and organisational skills across multiple workstreams, deadlines and stakeholders.
• You are experience managing outsourced providers, service performance, issues, escalations, governance and improvement activity.
• You have an understanding of risk, control and governance in supplier-managed services.
• You build trusted relationships and communicate clearly with providers, customers, senior stakeholders and internal teams.
• You have the ability to challenge constructively, influence outcomes and work professionally with a wide range of people.
• You have strong Alteryx, Excel, analytical and problem-solving skills for complex operational issues.
• You are flexible, resilient and proactive, with curiosity for technology, digital improvement and better ways of working.

What You'll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.