People Hub Team Lead

Integrated Care System; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

An Integrated Care System is seeking a People Hub Team Lead to oversee HR services in Manchester. This leadership role requires a strong background in HR and a commitment to customer service, with responsibilities including managing a small team and enhancing operations in a supportive environment. The position offers professional growth opportunities in a flexible and diverse workplace.

Benefits

Flexible & Hybrid Work Environment

Professional Growth Opportunities

Qualifications

• Solid experience in a generalist HR role.
• Experience managing and developing HR processes.
• Ability to support managers across various HR activities.

Responsibilities

• Lead and coach a dedicated team to deliver HR support.
• Improve and manage operations of the People Hub.
• Develop relationships with internal teams and external partners.

Skills

Leadership

Customer Service

HR Knowledge

Education

CIPD Level 5 or equivalent

Degree level education

Job description

Go back NICE – The National Institute for Health and Care Excellence

People Hub Team Lead

The closing date is 03 August 2025

At the National Institute for Health and Care Excellence (NICE), we're not just about producing world-class guidance--we're about creating a workplace where people feel empowered, supported, and inspired. Our People Services Team is central to that mission, and the People Hub is set to become the gateway to everything we do.

As our new People Hub Team Lead, you'll lead a small, dedicated team and play a pivotal role in shaping how colleagues access People support. You'll work closely with the Head of Resourcing and Intelligence to help design and deliver a brand-new People Hub--one that's modern, responsive, and built around exceptional customer service.

This is a brilliant opportunity for someone with generalist HR experience who's ready to step into a leadership role. You'll collaborate across the full People Directorate, gaining exposure to areas like employee relations, learning and development, resourcing, and organisational development--making it the perfect platform to grow your career while making a real impact.

Interviews are anticipated to take place in early September.

Main duties of the job

In this varied and impactful role, you'll take the lead on delivering and continuously improving the day-to-day operations of the People Hub, ensuring a high-quality, customer-focused service across all areas of People support.

• Leading and coaching a small team to deliver exceptional, customer-focused HR support
• Overseeing the day-to-day running of the People Hub and ensuring timely, accurate responses to a wide range of People queries
• Playing a key role in designing and implementing a new, modern People Hub model
• Using data and digital tools to identify trends, improve service delivery, and inform decision-making
• Supporting managers with sickness absence and wellbeing, and escalating complex cases where needed
• Building strong relationships with internal teams, trade unions, and external partners
• Driving continuous improvement through KPIs, performance reporting, and feedback
• Championing a values-led, inclusive, and restorative culture across all People practices

About us

As part of the People team and wider Facilities, Improvement & People Directorate, we've achieved:

• Elevated Engagement: We've soared to new heights, as the leading Directorate to become thetop-performing teamin the organisation!
• Driven Real Change: By embedding aRestorative, Just, and Learning Culture, we've made atangible impactthat's already transforming our workplace.
• Strengthened Union Partnerships: We've turned challenges into opportunities, fostering a spirit ofcollaborationand mutual respect.
• Championed Inclusivity: Our commitment to diversity and representation has led tomeasurable improvements, making our team more inclusive than ever before.

Join our team - what we can offer you:

• Supportive Team Culture: We believe in lifting each other up and encouraging open communication. Here, your voice truly matters!
• Flexible & Hybrid Work Environment: Enjoy working from home and in our modern offices in the centre of Manchester and Stratford, London.
• Professional Growth: Unlock opportunities for continuous learning and career advancement.
• Inclusive Workplace: Be part of a diverse and welcoming community where everyone feels valued.

Want to learn more? Reach out to Tess Robinson, Head of Resourcing & Intelligence at [e-mail] . Tess is eager to discuss how you can be part of our dynamic team!

Job responsibilities

What were looking for:

• CIPD Level 5 (or equivalent) and solid experience in a generalist HR role
• A broad understanding of HR policies, procedures, and current employment legislation
• Proven experience supporting managers with a wide range of people matters, including absence, wellbeing, and employee relations
• Strong leadership skills with experience managing and developing others
• Experience in designing, reviewing, and refining end-to-end HR processes to improve efficiency and user experience across a broad range of people services
• A proactive, solutions-focused mindset with the ability to stay calm under pressure
• Exceptionally organised, with the ability to manage competing priorities while maintaining a clear focus on delivering excellent service
• A natural communicatorapproachable, clear, and confident at all levels
• Comfortable using HR systems and digital tools to manage data and improve processes
• A collaborative, values-led approach with a genuine commitment to inclusion and continuous improvement

To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.

Person Specification

Qualifications

• CIPD Level 5 or equivalent level of experience

Qualifications

• Degree level education or equivalent demonstrable experience in a similar role

Experience

• Experience of working with managers in the use and interpretation of policies, terms and conditions and wide range of People/HR activity

Experience

• Experience of managing people

Experience

• Experience in designing, reviewing, and adapting end-to-end process maps or pathways across a broad range of HR and people-related services

Knowledge

• Broad and comprehensive generalist HR knowledge base

Skills

• Excellent customer service skills and a strong customer service and solution-based focus

Skills

• Able to support, guide, reassure, and coach managers on range of general people queries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NICE – The National Institute for Health and Care Excellence

Full-time,Part-time,Flexible working,Compressed hours