People & Experience Leader

Mulberry Group Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading luxury lifestyle brand in London seeks a People and Experience Leader. The role involves developing a high-performing team, delivering an exceptional customer experience, and demonstrating commitment to sustainability. Candidates should have a passion for fashion and leadership experience, preferably in a luxury fashion setting. The company offers competitive salaries, bonuses, and various staff benefits.

Benefits

Competitive basic salary

Bonus

Staff discount

Extra day off for your birthday

Training and development opportunities

Qualifications

• Experience in a leadership role is preferred, especially in luxury fashion.
• Passion for fashion and a commitment to customer service.
• Ability to collaborate effectively and encourage team discussions.

Responsibilities

• Develop a high-performing team where diversity is embraced.
• Deliver an extraordinary customer experience.
• Demonstrate expert market awareness to maximize trading opportunities.
• Incorporate environmentally responsible practices into your work.

Skills

Team leadership

Customer engagement

Creativity

Market awareness

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

At Mulberry our Assistant Managers are called 'People and Experience Leaders' because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.

What We Need From You

You will partner with your Store Leader to develop the best team:

• You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
• You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
  
  

You will always be customer focused:

• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
  
  

You will collaborate with your Store Leader to be commercial:

• You will continually demonstrate a commitment to driving your business.
• You will collaborate and build key relationships to accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
  
  

You will be be environmentally conscious:

• As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses Five Cs strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
• You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  
  

You Are

• Inspiring
• Engaging
• Agile
• Perceptive
• An experienced Leader (preferably within luxury fashion but not essential)
• In love with fashion!
  
  

What We Will Do For You

• Competitive basic salary
• Bonus
• Product allowance
• An enviable staff discount and exclusive access to staff sales
• Extra day off for your birthday
• Pension Contributions & Life Assurance
• Training and development opportunities
• x2 paid volunteering days per year
  
  

- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at .

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