People Experience Lead

Seriös Group; North East; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

A dynamic HR firm in Newcastle Upon Tyne seeks an experienced People Experience Lead. This role focuses on creating a positive employee experience and supporting the team through growth. Responsibilities include managing recruitment, enhancing employee engagement, and providing expert HR advice. Candidates should possess CIPD Level 5 and strong HR generalist skills. The position offers a hybrid working model, allowing flexibility in work location.

Qualifications

• Proven generalist HR experience.
• Experience in recruitment, employee relations, and organizational development.
• Strong understanding of employment law and HR best practice.
• Ability to work in a hybrid model.

Responsibilities

• Support the business through a period of growth by embedding scalable, people-first practices.
• Drive EDI and employee engagement through inclusive activities.
• Provide expert HR advice aligned with company strategy.
• Manage onboarding and off-boarding processes.

Skills

Strong interpersonal skills

Detail-oriented

Adaptability

Strong communication

Education

CIPD Level 5 (or equivalent)

Bachelor’s degree or equivalent

Job description

Salary: £38,000 - £40,000

Location: Hoults Yard, Newcastle Upon Tyne

Type: Permanent, Hybrid

Seriös Group is looking for a people-first, experienced HR professional to join our growing team as a People Experience Lead. Reporting into the Head of People, you’ll play a central role in shaping the employee experience and supporting our people as we move from a start-up to a scale-up phase.

This is a fantastic opportunity for someone who thrives in dynamic environments, enjoys working closely with people at all levels, and is excited by the chance to help build a progressive, supportive, and inclusive culture.

What You’ll Be Doing

Your role will be generalist, comprising both strategic and hands-on responsibilities, working closely with the Head of People to deliver key People initiatives that support our company’s fast-paced growth and evolving needs.

In this role, you’ll be a trusted, hands-on partner to our team members and leaders. You’ll support the business through a period of growth by helping to embed scalable, people-first practices across the employee lifecycle. From recruitment and onboarding to employee relations, performance, reward and recognition, you’ll be involved in both shaping the bigger picture and delivering day-to-day support. You’ll also coach our people leaders to navigate people matters, contribute to creating a positive and inclusive culture, using data and insights to continuously improve how we support our people.

Recruitment & Growth

• Build talent pipelines and manage end-to-end recruitment using our in-house platform.
• Write job adverts, liaise with hiring managers, pre-screen candidates, schedule interviews and maintain recruitment reports.
• Plan and coordinate attendance at careers fairs, networking events, and hosted events.
  
  

People Experience

• Drive EDI, culture and engagement through an annual calendar of inclusive activities, continuously reviewing impact.
• Collaborate on wellbeing initiatives, peer support groups and internal learning programmes.
• Coordinate employee surveys, analyse results and recommend improvements.
• Develop internal communications and identify team-building opportunities.
• Support learning and development by developing and coordinating training.
• Contribute to annual reviews of rewards and recognition packages.
  
  

Generalist People-Team Support

• Provide expert HR advice aligned with company strategy.
• Support managers with managing employee relations, including absence, grievances, disciplinary and performance issues.
• Draft and review HR documents such as contracts, offers, promotions and salary changes.
• Manage on-boarding and off-boarding processes, including compliance checks, inductions and exit interviews, providing key insights to leadership.
• Maintain accurate employee data and support payroll processes.
• Prepare and deliver HR metrics.
  
  

Person specification:

You’re a natural relationship-builder passionate about people and creating positive experiences. You thrive in a fast-moving, collaborative environment and confidently engage at all levels.

• Approachable with strong interpersonal skills.
• Detail-oriented and organised, able to juggle priorities.
• Adaptable, resilient, and proactive about personal development.
• Clear communicator, both written and verbal.
  
  

Requirements:

• CIPD Level 5 (or equivalent) and proven generalist HR experience.
• Experience in recruitment, employee relations, and organisational development.
• Strong understanding of employment law and HR best practice.
• Ability to work in a hybrid model with regular on-site presence.
• Skilled in interpreting data to identify trends and support change management.
  
  

Desirable:

• Bachelor’s degree or equivalent in a relevant field.
  
  

This role profile is not exhaustive and you may be required to undertake any additional ancillary duties from time to time. This advert is a summary of the full job description, will be subject to periodic review and may be amended to meet the changing needs of the business.