People Experience Lead

Connells-Group-2; Milton Keynes; On-site; GBP 65,000 - 85,000; Full time

Job summary

Lumesse is seeking a People Experience Lead to shape the colleague experience across the Group, uniting DE&I, employee experience design and engagement. You will drive strategic DE&I direction, use data to identify improvements and oversee ERG activity while partnering with recruitment, comms and other People sub-functions to enhance onboarding, wellbeing and the overall employee journey.

The role combines strategic leadership with hands-on delivery, requiring strong stakeholder management and a

Qualifications

• Proven experience in a DE&I, employee experience or colleague engagement role.
• Track record of designing and delivering initiatives that improve day-to-day experience of colleagues.
• Experience managing external partners or suppliers (e.g. survey or DE&I providers).
• Experience working with data and insight to shape strategy and measure impact.
• Excellent project management ability, able to plan, execute and keep momentum across multiple workstreams.
• Strong stakeholder management skills, with the ability to influence and partner across all levels of the business.
• Confident communicator, able to bring colleagues along with new initiatives.
• Strong levels of creativity, bringing fresh and novel approaches into deliverables.
• Analytical mindset, comfortable using data to identify priorities and track outcomes.
• Passionate about inclusion, colleague voice and creating a great place to work.

Responsibilities

• Lead DE&I activity across the Group and define strategic direction for DE&I with clear priorities and goals.
• Use data and insight to identify areas for improvement and track progress over time.
• Oversee Employee Resource Groups (ERGs) and support their development and impact.
• Partner with recruitment and talent teams to embed inclusive practice throughout the employee lifecycle.
• Work with internal communications to raise awareness and drive engagement with DE&I initiatives.
• Map the end-to-end employee journey and champion a consistent, joined-up experience across the Group.
• Own the Group's overall approach to colleague engagement and manage the Gallup survey partnership.

Skills

DEI experience

Employee experience

Stakeholder management

Project management

Data & insights

Communication

Creativity

Analytical mindset

Influencing

Inclusion champion

Job description

The People Experience Lead owns and shapes the colleague experience across the Group, bringing together three connected areas of focus: diversity, equity and inclusion; employee experience design; and colleague engagement. The role combines strategic direction with hands-on delivery, working closely across the People team and the wider business to make everyday working life better, fairer and more engaging for every colleague.

Your key responsibilities will include:

• Lead diversity, equity and inclusion (DE&I) activity across the Group.
• Define and articulate the strategic direction for DE&I, setting clear priorities and goals.
• Use data and insight to identify areas for improvement and track progress over time.
• Oversee the Group's Employee Resource Groups (ERGs) / Employee Network Groups, supporting their development and impact.
• Partner with recruitment and talent teams to embed inclusive practice throughout the employee lifecycle.
• Work with internal communications to raise awareness and drive engagement with DE&I initiatives.
• Keep abreast of best practice, legislation and external trends, bringing fresh insight into the Group's approach.
• Work across the People team to identify opportunities to improve the employee experience at key touchpoints across the employee lifecycle.
• Partner with People sub-functions to design and action improvements, for example onboarding, exit surveys, office experience, performance management and wellbeing.
• Map the end-to-end employee journey and champion a consistent, joined-up experience across the Group.
• Bring an evidence-based, colleague-first approach to shaping People initiatives.
• Own the Group's overall approach to colleague engagement.
• Manage the partnership with the Group's engagement survey provider (Gallup), including survey setup and communication.
• Drive participation in the engagement survey across the Group.
• Work with teams across the business to turn survey results into meaningful, visible action.
• Own colleague voice mechanisms, including the Culture Champions network.
• Use employee voice to advance participation and engagement across the Group

The ideal candidate will have:

• Proven experience in a DE&I, employee experience or colleague engagement role, ideally spanning more than one of these areas.
• Track record of designing and delivering initiatives that improve the day-to-day experience of colleagues.
• Experience managing external partners or suppliers (e.g. survey or DE&I providers).
• Experience working with data and insight to shape strategy and measure impact.
• Excellent project management ability, able to plan, execute and keep momentum across multiple interconnected workstreams
• Strong stakeholder management skills, with the ability to influence and partner across all levels of the business.
• Confident communicator, able to bring colleagues along with new initiatives.
• Strong levels of creativity, bringing fresh and novel approaches into deliverables
• Analytical mindset, comfortable using data to identify priorities and track outcomes.
• Passionate about inclusion, colleague voice and creating a great place to work.

Connells Group is an equal opportunities employer and is committed to creating a diverse, inclusive and authentic workplace. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion, or belief, marital status, or pregnancy and maternity status.