People Experience Advisor

Sopra Steria - UK; North East; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting and digital services company is seeking a People Experience Advisor based in Newcastle. This full-time role involves providing guidance on employee relations matters, supporting HR processes, and contributing to employee experience initiatives. The ideal candidate has a background in HR, strong communication skills, and a passion for fostering a supportive workplace culture.

Benefits

Flexible working arrangements

Supportive workplace culture

Qualifications

• Background in HR with a solid understanding of employee relations and employment law.
• Proven customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide day-to-day guidance on employee relations matters.
• Support formal ER processes and maintain case records.
• Advise on HR policies and ensure consistent application.

Skills

Employee relations

HR policies

Customer service

Communication skills

Organizational skills

Job description

Are you passionate about creating a workplace where people feel supported, heard, and empowered? As a People Experience Advisor, you’ll be a trusted partner to colleagues and line managers across our Sopra Steria UK family—offering day-to-day guidance on employee relations, people policies, and inclusive HR practices.

Working within our centralised People Hub, you’ll help shape a fair and engaging employee experience by supporting ER cases, supporting managers through sensitive situations, and contributing to key initiatives like policy harmonisation, wellbeing activities, and performance reviews. Whether you're advising on disciplinary matters, coordinating TUPE transfers, or supporting parental leave journeys, your work will have a direct impact on how our people feel at work.

This is a role for someone who thrives on collaboration, brings empathy and professionalism to every interaction, and is eager to grow their expertise in HR advisory support while helping us build a truly great place to work.

The People Hub will be joining us in the Newcastle office in the coming months, following a transition of its operations out of Stockton. This brings new opportunity to our Newcastle teams, as we hire into this area.

You’ll be based onsite at our Newcastle office three days a week (Tuesday to Thursday), with the flexibility to work from home on the remaining days. During the initial training period, occasional travel to our Stockton office may be required.

What you'll be doing:

• Provide day-to-day guidance to managers and colleagues on employee relations matters including disciplinary, grievance, absence, and performance.
• Support formal ER processes by preparing documentation, attending meetings, and maintaining accurate case records.
• Advise on HR policies and employment legislation, ensuring fair and consistent application across the business.
• Contribute to TUPE activity, policy reviews, and harmonisation of terms and conditions.
• Support with employee experience initiatives such as wellbeing, engagement surveys, and annual HR cycles (e.g. pay and performance reviews).
• Collaborate with cross-functional teams to resolve complex queries and deliver joined-up people support.
• Maintain and update HR systems, case management tools, and the People Hub knowledge base.
• Support continuous improvement of HR processes and contribute to policy development and compliance activities.

What you’ll bring:

• Background in HR with solid understanding of employee relations, employment law, HR policies, and payroll support.
• Proven customer service experience, with the ability to assess needs and respond effectively in a high-demand environment.
• Confident navigating escalation routes and resolving complex queries with professionalism.
• Excellent communication and interpersonal skills, with a focus on clarity, empathy, and collaboration.
• Organised and meticulous, with the ability to handle multiple priorities confidently while maintaining accurate records.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type:Full-time, Permanent
Location:Newcastle
Security Clearance Level:SC
Internal Recruiter: Becky
Level: 1+

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?
Our business is, first and foremost, about people. And it always has been. The solutions we develop are driven by the connections they make and the problems they solve. Our services only matter if they work for people and if they serve a greater purpose. Known for our collaborative approach, we provide consulting and digital services, creating innovative solutions, at scale, to deliver sustainable growth and services that make life better.
Our work touches many lives in the UK. From helping the Government provide essential public and health services that offer more convenience and choice, to improving financial services to deliver fairer, customer-centric solutions.
Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!