People Development Manager - Retail - Midlands & South

JD GROUP; Bury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A retail organization is seeking a People Development Manager to enhance retail performance through targeted training strategies. The role involves designing and implementing learning initiatives, coaching staff, and collaborating with management to identify and address training needs. Candidates should possess a Level 3 CIPD qualification in Learning & Development and have a strong background in stakeholder management and effective communication.

Benefits

Holiday allowance

Staff discounts

Gym memberships

Development opportunities

Qualifications

• Excellent communication and stakeholder management skills.
• Proficiency in coaching techniques.
• Experience in designing impactful learning experiences.

Responsibilities

• Design and deliver development sessions for retail audiences.
• Work with managers to improve team KPIs.
• Evaluate learning outcomes to demonstrate ROI.

Skills

Communication

Stakeholder Management

Coaching

Facilitation

Analytical Skills

Project Management

Education

Level 3 CIPD qualification in Learning & Development or equivalent

Tools

MS Office

Job description

People Development Manager – Retail - Midlands & South

Areas ranging from:

• North-West - Stoke on Trent
• South West – Shrewsbury
• South – Worcester – Luton
• South East – Cambridge – Bury St Edmonds
• East – Skegness - Great Yarmouth – Lowestoft
• North East – Doncaster

Role overview: The People Development Manager will bring their expertise to execute the development strategy and ensure its effectiveness in enhancing retail performance. Responsible for identifying, designing, implementing, and evaluating training and development initiatives to ensure colleagues and management have operational and leadership skills to perform their roles effectively, driving business performance. Will collaborate with retail stakeholders to achieve ROI.

Responsibilities:

1. Scope, design, and deliver performance-focused development sessions and coaching activities to retail audiences, both virtually and face-to-face.
2. Work with area & regional managers to improve team KPIs, identify trends, and address concerns through targeted development activities.
3. Conduct follow-up to measure impact and inform future learning needs, continuously improving our People Development offerings.
4. Provide individual and group coaching focusing on personal and professional growth for colleagues on and off development programs.
5. Model a growth mindset by staying current with Learning & Development theories and adult learning principles.
6. Promote a learning culture by sharing knowledge and facilitating social learning.
7. Curate high-quality content to encourage self-directed and social learning across the group.
8. Uphold ILM standards in program delivery that align with quality benchmarks.

Role objectives:

1. Identify learning needs within retail using data and evidence.
2. Deliver effective learning interventions that produce measurable results.
3. Evaluate learning outcomes to demonstrate ROI.
4. Coach individuals for growth and development.
5. Embed company values into learning initiatives.
6. Assist retail teams in integrating new initiatives into daily operations.

Competencies:

• Strong decision-making and proactive action orientation.
• Adherence to company principles and values.
• Confident presentation and communication skills.
• Application of expertise and technology.
• Stakeholder expectation management.
• Achievement of personal goals and objectives.
• Ability to perform under pressure.

Skills and Experience:

• Excellent communication and stakeholder management skills.
• Proficiency in coaching techniques.
• Inclusive facilitation skills that foster engaging learning environments.
• Proven track record in delivering performance-focused learning aligned with business goals.
• Experience in designing impactful learning experiences based on adult learning theories.
• Strong analytical skills for data-driven development planning.
• Project management skills.
• Proficient in MS Office and other relevant software.
• Dedicated to continuous personal and professional growth.

Requirements:

• Level 3 CIPD qualification in Learning & Development or equivalent.
• Coaching Skills
• Facilitation Skills
• Stakeholder Management Skills

We offer excellent benefits including holiday allowance, staff discounts, gym memberships, development opportunities, and access to apprenticeships and qualifications.

If interested, please apply now. Due to high application volumes, if you do not hear within two weeks, consider your application unsuccessful. Shortlisted candidates will be contacted for interviews.