People & Culture Manager - Hotel Indigo London K West Shepherd's Bush

The Landmark; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading hotel in London is seeking a People & Culture Manager to shape an inclusive workplace culture. The ideal candidate should have a strong HR background, excellent communication skills, and knowledge of UK employment law. Responsibilities include leading recruitment strategies, ensuring compliance, and boosting team morale. This role offers a competitive salary of £42,300 – 47,300 and various employee perks.

Benefits

Pension with company contributions

50% discount in restaurants

Discounted spa treatments

Complimentary stay after probation

Private medical insurance access

Employee Assistance Programme

Qualifications

• Previous experience as an HR Manager or senior HR generalist, ideally within a hotel or service‑led industry.
• Strong knowledge of UK employment law and HR best practices.
• Ability to lead on policy implementation, recruitment processes, and team development.

Responsibilities

• Create an inclusive, welcoming environment that brings out the best in every team member.
• Partner with leadership to deliver strategies around recruitment, onboarding, engagement, retention, and development.
• Ensure policies, procedures, and employment law standards are met.

Skills

Excellent communication

Coaching

Problem-solving

Strong knowledge of UK employment law

Job description

Great teams build great hotels and you make it all possible.

At Hotel Indigo K West Shepherd’s Bush, our people are the heart of what we do. We’re not just launching a hotel; we’re creating a culture. As we prepare to open our doors, we’re looking for a People & Culture (HR) Manager with the confidence, compassion, and leadership to help shape a workplace where people feel proud, inspired, and supported every day.

What’s Our Story?

Hotel Indigo blends the charm of the neighbourhood with the professionalism of a global brand. We’re rooted in creativity, self‑expression, and bold individuality, from the guests who walk through our doors to the people who make it all happen. And none of it works without a world‑class team!

Here’s what you can look forward to as our People & Culture Manager:

Annual salary: £42,300 – 47,300 (dependent on experience)

• Pension with company contributions
• 50% discount in all our restaurants and
• Discounted Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive retail discounts on our benefits platform
• Private medical insurance access
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Champion the culture: You’ll create an inclusive, welcoming environment that brings out the best in every team member.
• Build the people plan: Partner with leadership to deliver strategies around recruitment, onboarding, engagement, retention, and development.
• Stay compliant: Ensure policies, procedures, and employment law standards are not only met but lived out in practice.
• Be the go‑to: Act as a trusted advisor for managers and team members alike; creating an engaging environment as well as resolving issues with care, integrity, and discretion.
• Listen and act: Support surveys and feedback initiatives, ensuring we listen to our people and create tangible improvements.
• Celebrate success: Design initiatives that boost morale, recognition, and team spirit: from launch events to team incentives and social moments.

What’s Your Story?

You’re passionate about people and have the experience to lead with empathy and purpose. To shine in this People & Culture Manager role, you’ll bring:

• Previous experience as an HR Manager or senior HR generalist, ideally within a hotel or service‑led industry
• Strong knowledge of UK employment law and HR best practices
• Excellent communication, coaching, and problem‑solving skills
• Ability to lead on policy implementation, recruitment processes, and team development
• Confidence in HR systems, employee data handling, and reporting
• A proactive, hands‑on approach and a calm presence during high‑pressure moments
• Experience in pre‑openings is a plus

If you’re ready to lead with heart and help build a truly people‑powered hotel, we want to hear your story. Join us as our People & Culture Manager at Hotel Indigo K West Shepherd’s Bush and help shape a workplace as creative, inclusive, and exciting as the neighbourhood around us.