People & Culture Assistant — Hybrid HR Support

North East & North Cumbria ICB; Sunderland; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

North East & North Cumbria ICB is seeking a proactive People & Culture Assistant to support the HR team. The role involves handling employee records, processing workforce changes, assisting payroll and recruitment, and maintaining HR systems across the North East and North Cumbria.

The successful candidate will be well-organised, customer-focused, and able to prioritise competing tasks. The position is hybrid, requiring two days in the office weekly, with visa sponsorship not available and right

Qualifications

• Experience of working in a busy office environment
• Recent experience of HR administration work
• Experience of working within an NHS HR role
• Knowledge of NHS Jobs and Electronic Staff Records systems
• Experience of payroll work

Responsibilities

• Providing administrative support across all areas of the People & Culture Team.
• Acting as a first point of contact for employee and manager enquiries.
• Managing shared mailboxes and responding to routine queries.
• Maintaining accurate employee records and workforce systems.
• Processing changes and transactions on ESR (Electronic Staff Record).
• Supporting payroll-related processes and ensuring deadlines are met.
• Assisting with recruitment, onboarding and employment administration activities.
• Supporting report production, workforce audits and compliance activity.
• Supporting staff benefit schemes and other people-related processes.
• Handling confidential information professionally and appropriately.

Skills

Office administration

Customer service

Attention to detail

Teamwork

Communication skills

Tools

ESR (Electronic Staff Records)

Microsoft Office

Job description

North East & North Cumbria ICB is seeking a proactive People & Culture Assistant to support the HR team. The role involves handling employee records, processing workforce changes, assisting payroll and recruitment, and maintaining HR systems across the North East and North Cumbria.

The successful candidate will be well-organised, customer-focused, and able to prioritise competing tasks. The position is hybrid, requiring two days in the office weekly, with visa sponsorship not available and right