People Coordinator

LaplandUK; Ascot; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Flexible hybrid working until earlyNov

Job summary

LaplandUK is seeking a seasonal People Coordinator to support departmental Operations Managers, oversee onboarding, rosters, and daily staff administration for the live show. The role is on-site at Swinley Forest and begins September 2026 for five months.

You will be the on-site first point of contact for staff, manage attendance, recruit coordination, and assist in maintaining safety and operations during the event period.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with Windows & Microsoft applications and staffing software.
• Strong organizational and problem-solving abilities.
• Experience in an event capacity.

Responsibilities

• Work with the People Operations Manager to process new applicants and onboarding.
• Maintain departmental inboxes and answer queries, escalate when needed.
• Produce daily call sheets for managers and liaise with Wardrobe for preparations.
• Manage shift scheduling and daily absence reporting.
• Ensure a safe and secure environment and assist with emergency procedures.

Skills

Excellent verbal and written commu n

Great organisational and problem-solv

Confident with technology

Previous experience in an event capaci

Tools

Windows & Microsoft applications

Staffing software

Job description

People Coordinator (Seasonal) (Fixed Term 5 months, Start date September 2026)

Company Overvie

wFounded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre

.
Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas

’.
Today, the Lapland Group is a fast-growing purpose driven entertainment business spanning the three pillars of Live, Product and Studi

os.In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland…. (Advent calendar and soon, a Christmas Eve Experience?). These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant wa

ys.
With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childh

ood.
Location: Swinley Forest (A

scot)Reports to: People Operations Manager (A

scot)
Role Ove

rview:As one of the People Coordinator’s you will play an essential role in supporting the departmental Operations Manager’s by handling administrative tasks, facilitating communication and ensuring the smooth operation of organising your allocated departmental workforce. You will be one of the team representing that department throughout the recruitment process, all the way to the end of the live

event.
Your responsibilities will include, but are not limi

• ted to:Working with the People Operations Manager and your departmental Operations Manager in processing new applicants, remaining on top of onboarding new hires and being the first point of contact on
• email.Assess staff availability and produce staff rosters for each new
• joinerMaintain departmental inboxes and action any queries, forwarding to People Operations Manager for esca
• lation.Produce daily call sheets for management once live, as well as liaising with Wardrobe where forward preparation is re
• quired.Shift scheduling and daily absence management & t

racking
Key Responsib

ilities:TEAM

• WORKING Ensure that team attendance is high, managing absence in a timely and effective manner in accordance with company
• policy.Working closely with the People Operations Manager to ensure recruitment requirements both before and during the live event are at suitable levels to maintain shift
• coverageMonitoring poor performance and attendance in a timely and effective manner, in accordance with company policy and in conjunction with seasonal m
• anagers.Working with Operations Managers to recognise and promote good performance and attendance through reward & recognition o
• D SAFETY Ensure a safe and secure environment for both colleagues an
• d guests.Assist the Management team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at a
• ll times.Report any health and safety accidents or near-misses into Event Control, inclusive but not limited to trip hazards, emergency issues, cleaning, site
• 
  TRAINING Assist the delivery of role and venue specific training sessions, keeping track of attendance and ensuring time and attendance records and up to date f
• or payrollFollowing up with no shows for training sessions, topping up recruitment numbers if there is a larg
• e drop-outBe the first point of contact for workers arriving for classroom and site training, trouble shooting issues with onboarding to allow a smooth first shi
• OW PERIOD: Address queries, escalating as needed to the People Operati
• ons ManagerEnsure HR policies are being upheld by departmental managers, and act as note taker in any recorded conversation during the live
• show periodProduce daily call sheets for managers &
• supervisorsEnsuring sufficient overbook is scheduled for shifts, working as far ahead
• as possibleTaking daily absence calls, logging absence & monitoring shi
• ft coverageFacilitating shift swaps for workers, but implementing a pause of shift swaps if it is unmanageable, to the discretion of People
• ; EXPERIENCEComfortable with being first point of contact for your departments staff on site and handling multiple tasks si
• multaneouslyExcellent verbal and written communic
• ation skillsProficient in Windows & Microsoft applications, as well as being comfortable learning & using staffing software
• applicationsGreat organisational and problem-so
• lving skillsConfident with
• technology.Previous experience in an ev
• ent capacityOrganisational skills and attentio

at LaplandUK:
At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outsta

nding results.
We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 fami

lies each year.
Passion

for the Mission.We are in service to belief. We understand the importance of what we do

and its le

gacy.One CompanyWe only succeed together. We are a positive and caring group of people who embrace developing Laplan

d and ourselves.Driven to Del

iver Excellence Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in e

verything we do.
Pay Rate

• per hour
  Benefits:Flexible hybrid working until early November, when the role is
• then based on-siteHoliday paid at 12.07% at t
• he end of contractFree daily on-site meal once based on-site
• for the live showStaff car parking & s

huttle bus service
Applicants must be authorised to work in the United Kingdom without the need fo

r visa sponsorship.Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond

to every applicant.Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectiv

es to our business.