People Communications & Employee Engagement Manager Net-A-Porter & mr Porter

YNAP GROUP; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading online luxury retail company is looking for a People Communications & Employee Engagement Manager in London. The role involves crafting an internal communications strategy and engaging with various stakeholders. Candidates should have over 5 years of experience in employee engagement and strong writing skills. This position offers a competitive salary and flexible working arrangements.

Benefits

Performance bonus schemes

Pension contributions

Employee discounts

Private healthcare

Flexible working

Qualifications

• 5+ years' experience in employee engagement and content strategy.
• Strong writing, editing, and storytelling skills required.
• Experience creating visual assets and using internal communication tools.

Responsibilities

• Lead the creation of an employee engagement strategy.
• Develop high-impact content for the internal communications platform.
• Collaborate cross-functionally to deliver meaningful content.

Skills

Internal communication

Employee engagement

Content strategy

Stakeholder engagement

Project management

Writing and editing

Tools

SharePoint

Canva

Adobe

Viva Engage

Staffbase

Job description

PEOPLE COMMUNICATIONS & EMPLOYEE ENGAGEMENT MANAGER

NET-A-PORTER & MR PORTER

YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.

The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.

To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.

Our Corporate division are now seeking a talented People Communications & Employee Engagement Manager to join the NET-A-PORTER & MR PORTER team on a 6 month Fixed Term Contract. Some of the essentials for you to know are:

Location: London Westfield

Department Size: 6 (Approx.)

Reporting into: Head of HR NET-A-PORTER & MR PORTER

Besides a competitive salary, we can offer you:

• Performance bonus schemes dependant on the type of role you are in
• A pension that both you and the company contribute too
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Private healthcare for you and your family
• Flexible working
• A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you'll be doing:

• Lead the creation of a comprehensive, tailored employee engagement and internal communications strategy for NET-A-PORTER and MR PORTER, working closely with HR, both CEOs, and key stakeholders across the business
• Develop and deliver initial high-impact written and visual content for each storefront on the new internal communications platform
• Set up templates, content calendars, tone-of-voice guidelines, and best practices for consistent and user-friendly post-contract use
• Ensure each storefront's platform is engaging, accessible, and aligned with company values and culture by collaborating cross-functionally to gather insights and deliver targeted, meaningful content
• Build a detailed handover plan including strategy, governance, a ready-to-execute content roadmap, and feedback mechanisms like surveys and engagement check-ins for continuous improvement

The type of person we are looking for:

• Proactive internal communicator with 5+ years' experience in employee engagement, content strategy, and launching internal platforms or campaigns
• Strong writing, editing, and storytelling skills with experience creating visual assets (e.g. Canva, Adobe) and using tools like SharePoint, Viva Engage, Staffbase, or similar
• Skilled in stakeholder engagement and project management, with a collaborative, consultative approach and ability to work independently
• Comfortable crafting compelling, audience-appropriate written and visual content; brings structure to ambiguity with sustainable processes and tools.
• Highly organized and outcome-focused, with a passion for shaping employee experience and delivering impact within fixed timelines.

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid