People & Communication Assistant

Greenleaf House; Dumfries; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Health cash plan

Employee Assistance Programme (EAP)

Generous holiday entitlement

Wellbeing package

Job summary

Greenleaf House in Dumfries seeks a People Assistant to provide high-quality administrative support across recruitment, onboarding, and general HR operations. The role ensures efficient processes and first-line HR support to managers, reporting to the People Advisor.

Based at Head Office, you will collaborate with other departments and drive HR administration and lifecycle activities. You will contribute to excellent care for young people by delivering structured support to care teams, with a

Qualifications

• 1-2 years administrative experience.
• Knowledge and understanding of teamwork principles.
• Ability to work independently.
• 1-year HR experience.
• Working understanding of residential childcare.
• Understanding of regulatory requirements for residential childcare providers.
• Full UK driving licence.

Responsibilities

• Onboarding and offboarding management.
• General administration and document handling.
• HR support to managers and staff.
• Support investigations and template guidance.
• Monitor probation periods and ensure policy compliance.
• Gather and analyse HR data.

Skills

Teamwork

Independent working

HR knowledge

Education

CIPD Level 3 or Level 5

Job description

Dumfries, United Kingdom | Posted on 01/09/2026

Our mission is to support young people to recover from trauma, live fulfilled lifestyles and engage in lifelong learning to transition on to positive destinations.

Our vision is to be the most trusted therapeutic care and education provider throughout the UK. We trust our staff to help support and nurture our young people to have the best outcomes.

Our difference is that we believe in a holistic approach: that the smallest details can mean a world of difference to a vulnerable young person.

We sweat the small stuff.

Job Description

People Assistant

Dumfries based

Full time, 9am-5pm Mon-Fri

Salary: £27,976 - £30,946 depending onqualifications and experience

The Greenleaf Team

We’re looking for people to join our team thatshare our beliefs. We believe in a holistic approach: that even the smallestdetail can mean a world of difference to a vulnerable young person. We want teammembers who never give up on our young people, who are compassionate and whobelieve that our young people deserve the best we can give them.

Visit our website for more info:greenleafhouse.co.uk

Job Role

Todeliver high-quality administrative support across recruitment, onboarding, andgeneral business operations, ensuring efficient and well-organised processes.

Toprovide first-line HR support to managers, handling low-level HR queries,coordinating HR processes, and ensuring compliance and consistency across theemployee lifecycle.

You willbe based in Head Office and work closely with people managers and otherdepartments at Greenleaf to provide overall support across administration andHR processes. You will report to the People Advisor and work collaborativelywith our other office teams and L&D department.

You willbe a part of providing excellent care to the young people by providing thestructure of support around our care teams that enables them to look after theyoung people.

Withgreater expectations come greater rewards. If you’re selected to become part ofthe Greenleaf family, you’ll not only enjoy a salary that’s higher that thesector average, but you’ll also enjoy a comprehensive benefits package andgenerous holiday entitlement.

You willbe eligible for our wellbeing package, which includes an external EAP with a24/7 wellbeing line and free counselling sessions, a health cash plan, whichincludes dental and optical cover, physio therapies, and a 24/7 GP helpline,and our Greenleaf For You platform, which gives you access to a wide range ofdiscounts and savings on vouchers.

You willalso have access to a wide range of development opportunities.

SpecificDuties and Responsibilities

Onboarding& Offboarding

• ManageATS and recruitment inbox
• Facilitatethe advertising and promotion of vacancies on various platforms (job boards,social media, etc.)
• Scheduleinterviews and coordinate candidates
• Processreferences and safer recruitment checks
• Preparecontracts and onboarding documents
• Coordinateinductions and training schedules
• Ensureall onboarding compliance is completed
• Manageleavers and exit process
• Completeexit interviews
• Managethe employee lifecycle and provide support throughout
• Gatherstaff feedback at onboarding and offboarding stages

General Administration

• Monitorinbox/phones and respond or triage queries
• Maintainfiling systems and databases
• Providemeeting and diary support
• Maintainaccurate systems and documentation
• Supportdata entry and reporting for HR and leadership
• Curatethe company newsletter and other company-wide communications
• Officeadministration

HR Support

• Managethe company’s HR systems
• Respondto low-level HR queries from managers and staff
• Provideguidance based on policy and templates
• Escalatemore complex issues to People Manager
• Assistmanagers with flexible working requests (documentation, timelines)
• Preparechange of T&Cs letters
• Supportinvestigations (note-taking, collating documents, timelines)
• Monitorprobation periods and alert managers to deadlines
• Ensureprobation reviews are completed and recorded (policy compliance)
• Collectand analyse data

People Culture

• Take aproactive approach to staff voice and engagement
• Manage employeevoice channels
• Promotecompany values and culture

Compliance & Records

• Maintainaccurate HR records and ensure GDPR compliance
• Keepaudit-ready documentation
• Preparestaff files for inspections
• Conductinternal HR audits (files, compliance, processes)
• Producelower-level HR reports (absence, probation, compliance)

Requirements

• RelevantHR qualification (such as CIPD Level 3 or Level 5)
• 1-2 yearsadministrative experience
• Knowledgeand understanding of the principles of teamwork
• Abilityto work independently
• 1-year HRexperience
• Workingunderstanding of residential childcare
• Understandingof relevant regulatory requirements for residential childcare providers
• Full UKdriving licence

Withgreater expectations come greater rewards. If you’re selected to become part ofthe Greenleaf family, you’ll not only enjoy a salary that’s higher that thesector average, but you’ll also enjoy a comprehensive benefits package andgenerous holiday entitlement.

• 29 days annual leave
• Additional annual leave with length of service, starting at 2 years
• Health Cash Plan including dental and optical cover
• Employee Assistance Programme with 24/7 wellbeing helpline