People Co-ordinator

Dwr Cymru Welsh Water; Cardiff; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

34 days leave

Bonus scheme

11% pension contributions

Family friendly policies

Training/coaching opportunities

Gym discounts

Cycle to work

Car leasing

Employee assistance programme

Job summary

Dŵr Cymru Welsh Water is seeking an HR Advisor to provide coordinated HR support across the People Services remit. You will deliver high-quality HR advice and transactional services to managers and colleagues, underpinning effective people management.

The role requires experience with HR policies, data analysis, HR systems, and a strong focus on accuracy and confidentiality in a not-for-profit environment.

Qualifications

• Experience delivering HR policy and terms in a large organisation.
• Customer-focused HR experience with results.
• Experience using HR systems to run recruitment, training, and pay changes.
• Experience maintaining HR data accurately and timely.
• Experience in HR data analysis, including Microsoft Excel.
• Experience taking notes in HR meetings.

Responsibilities

• Provide coordinated and consistent HR support to enable delivery of People Services.
• Offer routine HR policy advice to managers, employees and stakeholders.
• Support note taking in HR meetings for Partners.
• Help develop and update guidance, FAQs and process maps.
• Coordinate HR processes via the HR System (recruitment, onboarding, pay changes, rights to work).
• Ensure data protection and confidentiality across HR data.

Skills

HR policy advice

Data analysis

Microsoft Excel

Note taking

Customer service

Tools

HR systems

HR IT Systems

Job description

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City: Cardiff

Address: Cardiff, Wales, GB, CF3 0LT

Job Requisition Number 9538

Work Type Permanent

Job Function Human Resources & Comms

Salary Range £31,395.00-£35,682.00

Base South East Hub

Closing date 15th November

What you’ll be responsible for

Providing coordinated and consistent HR support to enable the effective delivery of the People Services remit. Ensuring a high quality, consistent HR advice and transactional service is provided to managers and colleagues enabling effective people management across the business. This will include:

• Providing routine advice and support to managers, employees and other stakeholders on HR policy, procedures and terms and conditions of employment, including responding to queries and requests for information in a timely manner
• Supporting People Partners with note taking in a range of meetings as required
• Assisting with the development and regular updates of guidance, fact sheets, process maps, FAQs and other material on Source to reduce employee queries
• Co-ordinating key HR processes via the HR System in a timely manner, ensuring effective interactions with other members of the HR team, including:
  • Recruitment, pre-employment checking, onboarding, and cross-boarding
  • Pay and benefits changes
  • Ongoing right to work checks
  • Leavers and employee references
  • Family friendly processes and flexible working requests
  • Sickness absence and Occupational Health
  • Training scheduling and administration liaising with internal and external suppliers
  • Sourcing all training courses within budget and in line with supplier terms and conditions
  • Generation of standard letters using the HR system
  • Payment of invoices associated with HR processes
• Ownership of HR data held in all formats, including overall responsibility for its accuracy, adhering to the principles of data protection and confidentiality, and ensuring compliance with all relevant Welsh Water policies
• Consistent promotion and enablement of the self service approach to HR Processes for employees and line managers, via the HR System. This includes responsibility for ensuring all stalled workflows are resolved
• Challenging processes and practices to promote continuous improvement in the delivery of services, and HR System functionality
• Working within appropriate legislation, good practice guidance and relevant policies and procedures, ensuring any changes to policy are quickly implemented in process changes as required
• Assisting with maintenance of the HR System, including requesting new work patterns, and completing user testing related to ad hoc changes and bi-annual system updates
• Analysis of HR Data as required by the People Partners

About you

The following are essential requirements for the recruitment of the role:

Experience

• Experience of delivering effective advice on HR Policies and Terms and Conditions of Employment in a large organisation
• Experience of working within a customer focused HR environment with a proven record of delivering results
• Experience of using HR systems/databases to run key HR processes such as recruitment, training, and pay and benefits changes
• Experience of maintaining HR data accurately in a timely manner
• Experience of HR data analysis, including demonstrated Microsoft excel skills
• Experience of taking notes in HR meetings

Knowledge & Skills

• Excellent accuracy and attention to detail
• Ability to interpret and provide advice on HR policies, terms and conditions
• Effective time management and organisational skills
• Excellent customer service skills, with the ability to develop productive working relationships with a variety of stakeholders
• Excellent verbal and written communication skills
• Strong numeracy skills, able to perform a range of calculations
• Flexible and adaptable to changing needs and demands
• Strong understanding of Data Protection and confidentiality, able to apply these principles within the working environment
• Strong IT skills, in particular Microsoft Excel and HR IT Systems

As well as a market competitive salary, 34 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

• Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
• Enhanced employer pension contributions – Up to 11% employer contributions
• Enhanced family friendly policies
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• Reduction on gym memberships and high street shopping
• Cycle to work scheme
• Car-leasing scheme
• An employee assistance programme for employees and their immediate family

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

Dŵ Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

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