People Care Advisor

bp; Sunbury-on-Thames; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking organization as a People Care Advisor, where you will be the first point of contact for HR-related matters. This role involves guiding colleagues through People & Culture policies, managing queries related to life events, time and attendance, and performance compensation. You will also support continuous improvement activities and enhance care services for new joiners, movers, and leavers. If you are passionate about HR and eager to contribute to a diverse and inclusive environment, this opportunity is perfect for you.

Qualifications

• Experience in HR or shared services preferred.
• Higher education qualification or equivalent experience required.

Responsibilities

• Serve as the first point of contact for HR-related queries.
• Support full employee lifecycle query resolution via live channels.

Skills

Problem Solving

Analytical Thinking

Customer Focus

Integrity

Collaboration

Education

Higher Education Qualification (A level, High School Diploma)

Tools

CRM Tools

Microsoft 365

Workday

Job description

bp Sunbury-On-Thames, England, United Kingdom

People Care Advisor

Job Title: People Care Advisor

Job Location: Sunbury-on-Thames

Industry: Oil and Energy, Human Resources

Role Overview:

Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions - People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.

The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.

What you will do:

• First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.
• Life event queries (how to, when, where)
• Time and attendance queries (how to, what type, when)
• Reward, performance and compensation queries
• Coaching line managers through employee relations queries

Use our operating framework and service enabling technologies to manage queries:

• Create, update, triage and/or resolve cases according to our services commitment
• Follow defined problem and incident management processes, escalate where necessary
• Proactively seek advice on unclear processes and suggest solutions to problems
• Evaluate high risk cases/trends and deliver regular updates to leads
• Execute in-scope transactions in people and culture applications

Support basic people and culture system(s) navigation:

• Promote the use of self-service
• Diagnose individual system queries and seek resolution
• Perform initial investigation for technical issues and triage them to the centralized application support team

Support proactive project activities:

• Support new joiners, movers and leavers by providing enhanced care services
• Identify and execute continuous improvements opportunities
• Support knowledge creation and maintenance
• Support global change and implementation projects
• Support cyclical people and culture activities

What you will have:

• Higher education qualification (e.g., A level, high school diploma) or equivalent experience.
• Experience in HR or other shared services environment is preferred
• Actively working to develop capability in line with the people and culture capability framework, with an equal blend of EQ, IQ and drive.

Technical Capability

• HR generalist/practitioner or related/equivalent experience
• Problem solving skills demonstrated through experience in case management
• Numeracy & analytical thinking – able to quickly and effectively analyse data to provide business insights
• Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk

Business Capability

• Customer focus – Puts the customer at the heart of decision making
• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value
• Business acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy

Leadership & EQ Capability

• Acts with integrity - demonstrating the bp values and behaviours.
• Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.
• Foundational knowledge of CRM tools
• Foundational knowledge of Microsoft 365
• Foundational knowledge of Workday or other HR data management system

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

Not Applicable

Employment type

Contract

Job function

Human Resources

Industries

Oil and Gas and Human Resources Services