People Business Partner - North

Joe & the Juice / United Kingdom; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Office based in London region

Employee discount

Pension and health benefits

Job summary

JOE & THE JUICE UK&I is seeking a senior HRBP to lead the regional People agenda, reporting to the People Director. Based in London or the North, you’ll partner with the Talent team, coach District and Store Managers, and drive employee relations, succession planning and engagement.

This role sits in the People team with a dotted line into central advisors, supporting growth across stores while upholding policies.

Qualifications

• Significant HRBP or senior people generalist experience in multi-site retail or hospitality.
• Ability to manage complex employee relations cases independently.
• Coaching and developing operational leaders.
• Experience with succession planning and talent management is a plus.
• Strong stakeholder management and commercial literacy.
• Fluent in English.

Responsibilities

• Own succession planning and talent mapping across the region.
• Translate the UK&I people strategy to regional plans.
• Act as strategic partner to the Regional Director and support teams.
• Lead retention action plans using exit data.
• Design and manage engagement survey analysis.
• Lead employee relations and ensure fair outcomes.
• Improve store performance using people insights.
• Ensure policy compliance region-wide.
• Partner with Talent on regional acquisition priorities.
• Develop District and Store Manager leadership capabilities.

Skills

HRBP experience

Senior people generalist

Coaching leaders

Stakeholder management

CIPD qualified

Fluent in English

Education

CIPD qualified or equivalent experience

Job description

JOE & THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills.

We believe in four simple virtues that shape everything we do:

• Inclusion
• Growth

For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.

From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!).

If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

Your Mission

This is a senior, trusted role at the heart of JOE & THE JUICE UK&I's People team, the person Regional Directors and District Managers turn to when the stakes are high. Based in London or the North, the role sits within the People team, working closely with the Talent team and holding a dotted line into the People Advisors based centrally. Reporting to the People Director (UK&I), this role blends commercial thinking with deep people expertise, leading on everything from employee relations and succession planning to coaching leaders and driving engagement. It combines strategic partnership with Regional Directors with hands‑on coaching of District Managers and Store Managers, ensuring culture and performance always work together. As the region continues to grow, there's real scope to shape succession pipelines, strengthen engagement, and build the next generation of JOE leaders.

Key Responsibilities

• Own and evolve succession planning and talent mapping across the region, partnering with the Talent team to build a live pipeline of future leaders.
• Translate the UK&I people strategy for your region, aligning people plans to support regional growth
• Acting as strategic partner to the Regional Director - supporting the development of their teams and supporting people performance.
• Build and scale retention action plans, using Store Manager exit interview insight to address the real reasons people leave.
• Design and manage engagement survey analysis for the region, partnering with operational leaders on meaningful action plans.
• Lead employee relations across the region, providing expert guidance on complex cases and ensuring consistent, fair outcomes.
• Oversee and improve store performance through people insight, diagnosing issues and working with leaders on targeted action.
• Ensure compliance with people policies across the region, applying them consistently and escalating issues appropriately.
• Partner with the Talent team on acquisition priorities and pipeline planning for the region.
• Drive coaching and development of District Managers and Store Managers, building their people leadership capability over time.

What You'll Bring

• Significant HRBP or senior people generalist experience, ideally in a multi‑site retail or hospitality environment.
• Hands‑on experience managing complex employee relations cases independently.
• A defining capability for coaching and developing operational leaders.
• Familiarity with succession planning and talent management frameworks is a plus.
• Strong stakeholder management skills, with the ability to influence across functions and seniority levels.
• CIPD qualified, or equivalent experience, with strong commercial literacy.
• Fluent in English - other languages are a bonus!

We offer a benefits package that includes a paid pension plan, health insurance, parental leave, and additional vacation. Besides that, we provide some JOE-ified benefits:

• Our UK office is based in the centre of Oxford Circus where over 40 friendly faces come together each day.
• 95% off Joe & the Juice when working on shift and 50% off when your not working.
• At JOE, we embrace a flat hierarchy that values every opinion, creating a welcoming space for your ideas and suggestions to thrive.
• Join us for our lively monthly social calendar filled with fun activities like running club, wine tasting, creative evenings, and Friday bars‑there's always something exciting happening!
• As part of our team, you'll have the opportunity to take on a BTC (Behind the Counter) shift in one of our bars twice a year, adding a unique touch to your experience.

Ready to turn a job into a lifestyle?

#JTJMGT

ABOUT JOE & THE JUICE

JOE & THE JUICE is a healthy fast‑casual concept founded in Copenhagen in 2002; since then, we have grown to more than 500 locations across 20 countries and now employ more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade‑off between taste and health.

We serve high-quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products towards the full experience around the bar, creating a consistent universe for guests and Juicers in all our locations.

We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C‑suite, VPs, and directors, have started behind the bar. We continue to evolve our people‑centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future.