PEOPLE APPRENTICE – LEVEL 3 PEOPLE PROFESSIONAL APPRENTICESHIP (R118)

National Energy Action (NEA); Newcastle upon Tyne; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension 11.5%

25 days annual leave + Christmas days

Flexible working

Enhanced family‑friendly policies

Employee Assistance Programme

Hybrid working

Job summary

National Energy Action (NEA) is seeking a motivated People Apprentice to join the People and Culture Team in Newcastle upon Tyne. The role provides high‑quality administrative support across the full employee lifecycle, from recruitment through onboarding to development and wellbeing.

You will complete the Level 3 People Professional Apprenticeship, building knowledge, skills and behaviours for a career in People and Culture systems, with potential progression to a permanent People Assistant

Qualifications

• GCSEs (or equivalent) including English and Maths at Grade C/4 or above, or willingness to achieve these during the apprenticeship.
• Interest in developing a career in People and Culture systems and organisational development.
• Experience managing information accurately.

Responsibilities

• Recruitment and onboarding: prepare adverts, upload vacancies, liaise with managers, coordinate shortlisting and interviews, complete pre-employment checks, prepare offers and onboarding information.
• People administration: maintain accurate records, process contractual changes and leave paperwork, support flexible working, maintain systems and databases.
• Employee Experience and Culture: support engagement, wellbeing, inclusion and culture projects, administer staff surveys and recognition activities.
• Team contribution and learning: build strong relationships, demonstrate NEA values, undertake apprenticeship learning and training.

Skills

Communication

Teamwork

Organisational skills

Attention to detail

IT skills

Proactive learner

Right to work in UK

Education

GCSEs including English & Maths

Tools

MS Office

HRIS systems

Job description

Newcastle upon Tyne | Hybrid | Scale 1, SCP 3, £26,017 per annum | 37 hours per week

Benefits That Support You

• 11.5% employer pension
• 25 days leave + three Christmas closure days
• Flexible working
• Enhanced family‑friendly policies
• Employee Assistance Programme

About Us

National Energy Action (NEA) is the national fuel poverty charity. We’ve worked across England, Wales, and Northern Ireland for over 40 years, to ensure that everyonecan afford to live in a warm, healthy home.

Millions of households across the UK still face high energy bills, low incomes and poor energy efficiency. We work with frontline practitioners, companies, regulators and governments, to support vulnerable clients, raise awareness and achieve enduring change. Our work tackles these challenges head‑on, delivering practical support, influencing policy and improving lives.

Our values guide how we work every day — we make things happen, we put people first and we lead the way. These values come to life through our behaviours, including pulling together, owning the outcome and supporting one another.

Our teams are friendly, knowledgeable and passionate about what we do. We offer a supportive, rewarding workplace where you can build a meaningful career while making a real difference every day.

The role

We are looking for a motivated and enthusiastic People Apprentice to join our People and Culture Team. This role provides high‑quality administrative support across the full employee lifecycle, helping to deliver an excellent colleague experience from recruitment and onboarding through to development, wellbeing and leaving employment.

You will complete the Level 3 People Professional Apprenticeship, developing the knowledge, skills and behaviours needed for a successful career in People and Culture systems.

Following successful completion of the apprenticeship, there may be an opportunity to progress to a permanent People Assistant role (Level 2, SCP 6), subject to satisfactory performance and organisational requirements.

This is an excellent opportunity to begin your People and Culture systems journey in a supportive, collaborative environment.

What You’ll Be Doing

Recruitment and onboarding

• Prepare adverts, upload vacancies and liaise with recruiting managers
• Act as a first point of contact for candidate enquiries
• Co-ordinate shortlisting administration, interview scheduling and candidate communications
• Complete pre-employment checks including references, DBS and Right to Work verification
• Prepare offer documentation, contracts and onboarding information
• Support new starter induction and ensure a positive onboarding experience

People administration

• Maintain accurate employee records and ensure confidentiality
• Process contractual changes, probation documentation and family‑friendly leave paperwork
• Support flexible working administration, annual reviews and wellbeing initiatives
• Maintain People and Culture systems, trackers and databases

Employee Experience And Culture

• Support engagement, wellbeing, inclusion and belonging initiatives
• Assist with staff surveys, recognition activities and culture projects
• Help ensure People and Culture policies and guidance remain accessible and up to date

Team contribution and learning

• Build positive relationships and provide excellent customer service
• Demonstrate National Energy Action’s values and behaviours, including pull together, own the outcome, support one another, focus on the need, keep learning and rise to the challenge
• Undertake apprenticeship learning, attend training and complete assignments

You Will Bring

What you will need to succeed

• Interest in developing a career in People and Culture systems, people or organisational development
• Interest in administrative, customer service or office‑based work
• Experience managing information accurately
• Ability to organise competing priorities and meet deadlines
• Strong written and verbal communication skills
• Good attention to detail and organisational skills
• Good IT skills, including Microsoft applications
• Ability to build positive working relationships
• A proactive approach and willingness to learn
• Ability to work independently and as part of a team
• Commitment to equality, diversity and inclusion
• Five GCSEs (or equivalent) including English and Maths at Grade C/4 or above, or willingness to achieve these during the apprenticeship

Desirable

• Experience in administrative, customer service, retail, volunteering or office‑based environments
• Interest in People and Culture systems, people, learning and development or organisational development

Apprenticeship Requirements

The successful candidate will:

• Participate fully in off‑the‑job learning
• Complete assignments and assessments within agreed timescales
• Apply learning within the workplace
• Work towards successful completion of the apprenticeship standard and End Point Assessment

A Training Agreement will be required, including provisions relating to programme completion and post‑qualification retention.

What We Offer

• £26,017 per annum (Level 1, SCP 3)
• 11.5% non-contributory pension
• 25 days annual leave plus three Christmas closure days
• All public holidays
• Flexible working arrangements including hybrid working
• Enhanced family‑friendly payments
• Employee Assistance Programme
• Employee benefits platform

This is a hybrid role based at National Energy Action’s Newcastle office, with a minimum of one day per week on site. Hybrid and home working are subject to necessary H&S and GDPR compliance checks. Post holders must be resident within the UK and able to provide their Right to Work in the UK.

Closing date: 2 November 2026

Interviews: Week commencing 9 November 2026

Please note that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Please note CVs willnotbe accepted as part of the application process. No recruitment agency or advertising enquiries, please.

National Energy Action is an equal opportunities employer.We welcome applications from all people with the necessary skills and experience.

Charity Registration No. 290511. Company Registration No: 01853927

Only shortlisted candidates selected for interview will be notified of the confirmed time and location of interview.