People and Culture Officer

Bvlgari Hotel London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking a People and Culture Officer to support recruitment, learning and development, and employee relations. The ideal candidate will have excellent communication skills and a passion for hospitality. This varied role offers the opportunity to gain experience in a prestigious environment with competitive pay and benefits.

Benefits

Competitive pay and benefits

Opportunities for growth

Inclusive team culture

Access to world-class facilities

Qualifications

• Passion for hospitality and employee experience.
• Interest in Learning & Development and HR operations.
• Ability to work with sensitive data and payroll processes.

Responsibilities

• Support with recruitment and onboarding.
• Assist with learning and development coordination.
• Maintain accurate HR records for payroll.

Skills

Excellent interpersonal skills

Communication skills

Administration skills

Organised and detail-oriented

Proactive and collaborative mindset

Tools

Fourth (HRIS)

Flow/Mappal systems

Job description

At Bvlgari Hotel London, we believe that exceptional experiences start with exceptional people. As our People and Culture Officer, you’ll play a pivotal role in supporting the full colleague journey—from attracting top talent to ensuring a supportive, enriching environment for our team to thrive.

Luxury is in the details. Excellence is in our people.

The Role

As part of our People & Culture team, you will contribute to a wide range of meaningful responsibilities, including:

• Recruitment & Onboarding – Supporting hiring managers in attracting and selecting top talent and ensuring a warm, polished onboarding experience for every new colleague.
• Learning & Development – Assisting with the coordination and delivery of training initiatives, helping to embed a culture of continuous learning. This is a fantastic opportunity for someone looking to grow their career in L&D.
• Employee Relations & Engagement – Being a trusted point of contact for colleagues, fostering open communication, inclusion, and wellbeing.
• HR Administration & Payroll Support – Managing key administrative processes, maintaining accurate colleague records, supporting compliance, and assisting in the preparation and review of monthly payroll inputs.
• Projects & Initiatives – Contributing to exciting cross-departmental initiatives and supporting brand-wide HR strategies that enhance the colleague journey.
  
  

This is a hands-on, varied role—ideal for someone who not only is passionate but enjoys the operational side of HR. You will gain meaningful experience and exposure to develop your professional profile in one of London’s most refined luxury hospitality environments.

You’ll work closely with key members of the People & Culture team and across departments

Key Responsibilities

• Support with recruitment, onboarding, and colleague lifecycle administration
• Assist with Learning & Development coordination, including scheduling and tracking of training
• Maintain accurate HR records and provide support in payroll preparation and reporting
• Act as a point of contact for employee relations queries, fostering a positive and inclusive work culture
• Collaborate on engagement initiatives and brand-wide People & Culture projects
• Utilise Fourth (HRIS) and Flow/Mappal systems for colleague data management, compliance tracking, and training delivery
  
  

What We’re Looking For

We’re seeking a motivated, people-focused professional with:

• A genuine passion for hospitality and employee experience
• Excellent interpersonal, communication and administrative skills
• Experience or interest in Learning & Development and HR operations
• An organised, detail-oriented approach, especially when working with sensitive data and payroll processes
• A proactive, collaborative mindset and a desire to learn and grow in a luxury setting
  
  

Why Join Bvlgari Hotel London?

At Bvlgari, we celebrate authenticity, craftsmanship, elegance, and human connection. Working here means becoming part of something truly special:

• A warm, inclusive, and supportive team culture
• Exposure to a globally renowned brand with a bespoke, refined and personalised approach to hospitality
• Opportunities for growth and internal progression, particularly in L&D and HR project leadership
• Competitive pay and benefits package, with access to world-class facilities
• Involvement in projects that genuinely shape the employee experience