People Advisor

GoCardless; Leeds; On-site; GBP 30,000 - 44,000; Full time

Benefits offered by this job

Wellbeing and medical cover

Work away scheme

Adaptive working

Parental leave

Learning budget

Generous holiday + volunteering days

Job summary

GoCardless is a UK fintech seeking a People Advisor who will be a trusted contact for employees and managers, supporting key People team initiatives and promoting best practice in line with our values. Reporting to the Director of People Operations, Reward and People Partnering, you will help resolve global employee relations issues and grow your HR career in a fast-paced, global fintech environment.

This role creates capacity within the People Partnering team and ensures foundations are

Qualifications

• Experience as HR Coordinator, HR Assistant or junior HR Advisor.

Responsibilities

• Triages HR queries from employees and managers with good judgement.
• Supports Senior People Partners and the People Relations Partner.
• Resolves employee relations issues with care and escalation as needed.
• Contributes to HR processes, templates and toolkits for scalability.
• Uses data to support evidence-based decision making across the business.

Skills

HR experience

UK employment law

Organised

Communication

People-focused

Collaboration

Growth mindset

Job description

About Us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

About Us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.

The role

Reporting to the Director of People Operations, Reward and People Partnering, the People Advisor will play a key role in creating a high performing and inclusive employee experience. You will be a trusted point of contact for employees and managers across the business, support key People team initiatives, help resolve global employee relations issues and promote best practice in line with our Company Values. This role exists to create real capacity within the People Partnering team — enabling our Senior People Partners and People Relations Partner to focus on strategic, high-impact work, while you ensure the foundations are consistently excellent. It’s an ideal role for someone who is passionate about people, takes pride in getting things right, and is ready to grow their HR career in a fast-paced, global fintech.

What Excites You

• Being the Go-To: You will act as a key point of contact for HR queries from employees and managers, triaging with good judgement and resolving where you can. You will look to drive improvements across our employee and manager self-serve capabilities in order to support our HR operating model.
• Supporting People Partners: You will provide hands‑on support to the three Senior People Partners and the People Relations Partner, helping them deliver across performance, retention, ER and people initiatives in their business groups. You will ensure data is accurate and supporting materials are available and effective.
• Employee Relations Support: You will help to resolve ER matters with care and consistency, escalating more complex cases to the People Relations Partner where required. You will offer advice and coach managers in order to build manager capability.
• Supporting our HR operating model: You will contribute to the development of HR processes, templates and toolkits that make the People team’s work more scalable and consistent, and support the rollout of people initiatives across the business.
• Connecting the Dots: You will collaborate with colleagues across the People team to ensure a joined‑up, coherent employee experience at every touchpoint using data to help evidence‑based decision making.

What Excites Us

• HR Experience: You have demonstrable experience in an HR Coordinator, HR Assistant or junior HR Advisor role, ideally within a scaling, fast‑paced business — and a solid understanding of the full employee lifecycle.
• Employment Law Knowledge: You have a working knowledge of UK employment law and its practical application day‑to‑day, and you keep yourself up to date with changes and best practice. Knowledge of employment law in other geographies is preferable but not essential.
• Organised and Detail‑Oriented: You are highly organised, manage competing priorities with ease, and take real pride in accuracy.
• A Strong Communicator: You are clear and confident in your communication — written and verbal — and can build trust quickly with people at all levels of the business.
• Pragmatic and People‑Focused: You are solutions‑oriented and genuinely care about doing the right thing for employees, while keeping scalable processes and business needs in mind.
• Collaborative by Nature: You’re a team player who invests in the success of the wider People function and builds strong relationships across the business.
• Growth Mindset: A curiosity to learn and develop within ER, Partnering and the wider People function, with an eagerness to take on new challenges, build expertise over time, and use AI to drive efficiencies.

Base salary range

£29,600- £44,400 (gross)

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£29,600 - £37,000) of the pay range until performance can be assessed in the role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Parental leave - to suit everyone embarking on life's great adventure
• Learning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business‑wide wellness days (‘GC Fridays’)

Life at GoCardless

We’re an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Diversity & Inclusion

As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices.

To Ensure That We're Representative Of The World Around Us - And To Be Able To Review Relevant Benchmarks - We Ask GeeCees To Voluntarily Disclose Diversity Data. This Year, The Proportion Of GeeCees Providing Data Increased To 88% (up From 79% In 2024). With Regards To Diversity Within GoCardless, We Can See GeeCees Identifying As

Asian, Black, Mixed or Other — 25%

Neurodiverse — 9%

LGBTQIA+ — 9%

Disabled — 1%

Average age — 33

Female — 45%

Male — 55%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.