People Advisor

Trainline plc; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Dental insurance

Work from abroad policy

Share purchase plan

EV scheme

Extra festive time off

Family-friendly benefits

Job summary

Trainline plc, based in London, is looking for a People Advisor to partner with mid-level managers, guiding organisational design and business transformation while driving performance and engagement.

You will collaborate with ER, L&D, and Talent Acquisition to shape processes, develop manager pathways, and enable a data‑led, commercially focused HR partnering approach across the People function.

Qualifications

• Experience in organisational design and employee relations.
• Proven ability to coach managers through performance conversations.
• Experience driving process improvements with AI/automation is a plus.
• Strong stakeholder management and change management skills.

Responsibilities

• Support organisational design, restructures and business transformation initiatives, including collective consultation.
• Collaborate with ER and L&D to shape requirements and build ER workflows; develop manager development pathways.
• Coach managers on performance management, calibration, and constructive conversations.
• Identify process improvements, improve workflows, and embrace AI/automation to increase efficiency.
• Work with TA, Reward, Learning, People Ops and Legal to deliver integrated people solutions.
• Share best practices and help build a more strategic partnering model.

Skills

Organisational design

Employee relations

Performance coaching

Workflow improvement

Job description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail – creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline People Team

At Trainline, our People team plays a vital role in enabling our business and colleagues to thrive through growth, innovation and transformation. As we continue to evolve our People operating model, we're creating more opportunities for our People Partners to focus on strategic partnership, helping leaders build high-performing, future‑ready teams. This role sits at the heart of that journey, supporting our mid‑level managers as they navigate day‑to‑day people priorities.

As the People Advisor, you'll work closely with and support our People Partners, partnering directly with mid‑level managers to coach and guide them through key people processes that enable business performance. You'll play an important role in helping evolve how the wider People Partnering team operates over the coming months, working closely with managers and colleagues across the People function to build a more proactive, insight‑led approach to partnering, while supporting the business through change and embedding new ways of working.

In this role as the People Advisor, you will...

• Support our People Partners across organisational design, restructures and business transformation initiatives, including collective consultation, and provide support on employee relations (ER) work where required.

• Work closely with our ER specialist and Learning & Development (L&D) team to shape requirements, build workflows for key ER processes and develop manager development pathways that provide upskilling where needed.

• Support the development of a high‑performance culture by coaching managers through performance management, calibration, capability development and challenging conversations with confidence and fairness.

• Drive continuous improvement across the People function by identifying opportunities to simplify processes, improve workflows and embrace AI and automation to create greater efficiency and enable more strategic partnering.

• Collaborate closely with Talent Acquisition, Reward, Learning, People Operations and Legal to deliver integrated people solutions that support both immediate priorities and longer‑term organisational goals.

• Contribute to the evolution of the wider People Partnering team by sharing best practice, supporting new ways of working and helping build a more strategic, commercially focused partnering model across the function.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family‑friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

• Think Big - We're building the future of rail

• Own It - We focus on every customer, partner and journey

• Travel Together - We're one team

• Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!