People Advisor

Whitbread; Dunstable; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a People Advisor to join their HR team. This role is pivotal in delivering HR support across a large operational business, ensuring that the management teams receive expert advice on people processes. You'll collaborate with various departments to enhance the guest experience and support the company's people strategy. With a focus on communication and adaptability, this position offers a unique opportunity to make a significant impact in a vibrant hospitality environment. Join a community dedicated to creating memorable experiences for guests and fostering a thriving workplace for employees.

Benefits

Annual performance bonus

Discounts on hotel stays

Matched pension up to 10%

25 days holiday

Company Share Save Scheme

Qualifications

• Experience in a generalist HR role within a large operational business.
• Basic understanding of ER policies and UK employment law.

Responsibilities

• Provide generalist People advice and support on HR processes.
• Support cyclical HR activities and employee engagement surveys.
• Liaise between operational teams and HR specialists.

Skills

HR Systems

Employee Relations

UK Employment Law

Communication Skills

Microsoft Office

Excel

Education

CIPD Qualification

Job description

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Base pay range

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People Advisor - Operations

Location: Dunstable, hybrid working, minimum 3 days per week in the office. Role will require some occasional travel and overnight stays across the UK.

We’re Whitbread, home of Premier Inn, the UK’s largest hotel chain, as well as other popular brands like Beefeater, Brewer’s Fayre, and Bar + Block. We’re more than just a collection of brands; we’re a community of 38,000 people dedicated to making every day experiences special for over 5 million guests every month.

We are recruiting a People Advisor to support our Hotel and Restaurant management teams across 600 sites in the UK. You will work closely with regional People Partners to provide generalist advice to Line Managers on all people processes, through coaching and upskilling.

You’ll collaborate with our wider People team at our Dunstable support centre, including departments like Reward, L&D, Resourcing, Internal Communications, Insight, and Central Operations, to deliver a proactive, commercial service that supports our people strategy and guest experience.

Why you’ll love it here:

• Bonus: Annual Whitbread performance incentive worth up to 10% of base salary.
• Discounts: Up to 60% discount on Premier Inn stays and 25% on our restaurant brands.
• Additional benefits: Up to 10% matched pension, 25 days holiday, and a Company Share Save Scheme.

What you’ll do:

• Act as a business partner to our Hotel and Restaurant Management teams, providing generalist People advice and support on HR systems, processes, induction, and development.
• Support the People Partners with cyclical HR activities such as yearly reviews, pay reviews, talent reviews, calibration, and employee engagement surveys, working with relevant centres of excellence.
• Serve as a liaison between operational teams and HR specialists, including Employee Relations, Occupational Health, and Recruitment.
• Support ER cases alongside the Employee Relations team, including case management, while coaching Line Managers in performance and capability conversations.
• Take ownership of updating the People Plan and coordinating agendas and minutes for key meetings, such as divisional meetings, PP meetings, and calls.

What we need:

• Ideally, you have a generalist people background, experienced in working within a large, multi-site operational business (hospitality, retail, leisure, tourism), with close collaboration with frontline teams.
• A basic understanding of ER policies and UK employment law is desirable; studying for or interested in CIPD qualification is a plus.
• Proficient in Microsoft Office and Excel.
• Excellent communication skills, with the ability to engage and influence multiple internal stakeholders.
• Flexible, adaptable, and capable of managing your workload while responding to changing priorities.
• Self-motivated, keen to make a difference, with the confidence to challenge and make objective recommendations.

Join our HR team at Whitbread:

People are at the heart of our business. Creating memorable guest experiences requires skill, understanding, and adaptability—qualities that our people embody. We are committed to recruiting the right talent and supporting their development to foster an environment where everyone can thrive—individuals, teams, guests, and our brands alike.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Human Resources

Industries

• Hospitality