Pensions Team Leader - Ops

JR United Kingdom; Plymouth; On-site; GBP 55,000 - 80,000; Full time

Job summary

A global firm seeks a Pensions Operations Team Lead to transform pension operations. This role will drive innovation and streamline processes, requiring expertise in pension scheme administration, governance, and technology enhancements. Join a company that offers generous holidays, life coverage, and health options while making a global impact.

Benefits

25 days’ holiday plus bank holidays

Defined contribution scheme with extra contributions

Life cover – up to 10x salary

Income protection – covers up to 50% of salary

Health cash plan or private medical insurance

Three paid volunteering days annually

Qualifications

• Proven record in pension scheme administration.
• Desirable qualification in APMI or EPMI.
• Strong analytical, communication, and customer service skills required.

Responsibilities

• Develop expert knowledge of business systems and processes.
• Prioritize technology improvements based on business needs.
• Uphold governance standards through regular reporting.

Skills

Analytical skills

Communication skills

Customer service skills

Self-motivation

Education

APMI or EPMI qualification

Tools

Microsoft Office

Pension administration systems

Job description

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Are You Ready to Redefine How Pensions Operations Should Work?

If you're the kind of leader who spots inefficiencies and thinks, “there’s a smarter way to do this”—then this role is calling your name.

A global firm is looking for a Pensions Operations Team Lead who isn’t afraid to challenge the status quo. This is your chance to spearhead transformation, shape smarter governance, and drive innovation across delivery teams.

From upgrading tech solutions to crafting powerful MI strategies, you'll play a central role in streamlining operations and boosting performance at scale.

Big impact. Global reach. Real change. Ready to lead?

Responsibilities

• Develop expert-level knowledge of business systems and processes
• Assist in defining governance requirements for new scheme installations
• Prioritise technology improvements based on business needs and impact
• Collaborate on crafting a roadmap for MI improvements
• Define and establish the team, encouraging effective connections
• Uphold strong governance standards through regular reporting and justifications

Requirements

• APMI or EPMI qualification is desirable but not crucial
• Proven track record in occupational pension scheme administration and transformation
• Strong analytical, communication, and customer service skills
• Proficiency in Microsoft Office and pension administration systems
• Self-motivated, independent, and a champion of change
• Generous time off – At least 25 days’ holiday (plus bank holidays), with the option to buy even more.
• Future-focused pensions – A defined contribution scheme, with extra contributions from Gallagher.
• Life cover that protects what matters – 4x your basic salary as standard, with the option to increase to 10x.
• Income protection – We’ll cover up to 50% of your salary if you're unable to work, plus options to top up.
• Health cover – Choose between a health cash plan or private medical insurance, depending on what suits you best
• Three fully paid volunteering days every year

And plenty more perks designed to support your life in and out of work.

How to Apply

To apply for this position, please send a copy of your CV to [emailprotected] including the job reference number.

To find out more or for a confidential chat to discuss any other roles, please call us directly on 01279 859000, we would be delighted to speak with you.