Pensions Team Leader - Ops

JR United Kingdom; Ipswich; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global firm seeks a Pensions Operations Team Lead to transform pension operations with a focus on governance and technology enhancements. You will spearhead initiatives that streamline processes and drive innovation, while ensuring top-tier service through effective management.

Benefits

At least 25 days holiday plus bank holidays

Defined contribution scheme with extra contributions

Life cover at 4x basic salary

Income protection covering up to 50% salary

Health cover options available

Three fully paid volunteering days each year

Qualifications

• Experience leading pension operations and transformation.
• Strong background in pension scheme administration.
• Self-motivated leader with a track record of effecting change.

Responsibilities

• Develop expert knowledge of business systems and processes.
• Assist in defining governance requirements for new installations.
• Prioritise technology improvements based on business impact.

Skills

Analytical skills

Communication skills

Customer service

Education

APMI or EPMI qualification

Proven track record in pension scheme administration

Tools

Microsoft Office

Pension administration systems

Job description

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Are You Ready to Redefine How Pensions Operations Should Work?

If you're the kind of leader who spots inefficiencies and thinks, “there’s a smarter way to do this”—then this role is calling your name.

A global firm is looking for a Pensions Operations Team Lead who isn’t afraid to challenge the status quo. This is your chance to spearhead transformation, shape smarter governance, and drive innovation across delivery teams.

From upgrading tech solutions to crafting powerful MI strategies, you'll play a central role in streamlining operations and boosting performance at scale.

Big impact. Global reach. Real change. Ready to lead?

Responsibilities

• Develop expert-level knowledge of business systems and processes
• Assist in defining governance requirements for new scheme installations
• Prioritise technology improvements based on business needs and impact
• Collaborate on crafting a roadmap for MI improvements
• Define and establish the team, encouraging effective connections
• Uphold strong governance standards through regular reporting and justifications

Requirements

• APMI or EPMI qualification is desirable but not crucial
• Proven track record in occupational pension scheme administration and transformation
• Strong analytical, communication, and customer service skills
• Proficiency in Microsoft Office and pension administration systems
• Self-motivated, independent, and a champion of change
• Generous time off – At least 25 days’ holiday (plus bank holidays), with the option to buy even more.
• Future-focused pensions – A defined contribution scheme, with extra contributions from Gallagher.
• Life cover that protects what matters – 4x your basic salary as standard, with the option to increase to 10x.
• Income protection – We’ll cover up to 50% of your salary if you're unable to work, plus options to top up.
• Health cover – Choose between a health cash plan or private medical insurance, depending on what suits you best
• Three fully paid volunteering days every year

And plenty more perks designed to support your life in and out of work.

How to Apply

To apply for this position, please send a copy of your CV to [emailprotected] including the job reference number.

To find out more or for a confidential chat to discuss any other roles, please call us directly on 01279 859000, we would be delighted to speak with you.