Pensions Team Leader

JR United Kingdom; Crawley; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading firm in the pensions sector is seeking a Pensions Team Leader to manage a dedicated team within their Resources Department. The role involves overseeing pension fund administration, leading Pension Advisors, and ensuring compliance with LGPS regulations, offering opportunities for professional growth in a supportive environment.

Qualifications

• Minimum 3 years of defined benefit pensions administration experience.
• 4 years of LGPS or DB administration experience preferred.
• Experience in team supervision.

Responsibilities

• Oversee the Retained Pension Client Service and monitor administrator performance.
• Lead Pension Advisors in administrative duties and ensure service quality.
• Manage the customer service function for the in-house pension service.

Skills

Leadership

Verbal Communication

Proficiency in Microsoft Office

Education

GCE/GCSE in Maths and English

Membership of PMI or IPPM

Job description

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Pensions Team Leader, Crawley, West Sussex

Client: Vox Network Consultants

Location: Crawley, West Sussex, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Role Purpose

Are you ready to elevate your career in the pensions sector? This role offers a unique chance to lead a dedicated team within the Resources Department, reporting directly to the Pensions Manager. As the Pensions Team Leader, you will be responsible for up to six team members, ensuring the efficient and compliant administration of the Pension Fund.

Why This Role Stands Out:

• Leadership Impact: Shape and enhance a new team, bringing your expert Local Government Pension Scheme (LGPS) experience to deliver a comprehensive service.
• Professional Growth: Engage in continuous learning and development, staying abreast of the latest pension legislation.
• Collaborative Environment: Develop strong working relationships with administrators, employers, HR colleagues, and senior management.
• Diverse Responsibilities: From managing pension advisors to liaising with scheme employers, your role will be varied and impactful.

Key Responsibilities:

• Support the Pensions Manager in overseeing the Retained Pension Client Service, monitoring the pension administrator’s performance.
• Lead the Pension Advisors in administrative duties, ensuring accurate maintenance of scheme member records.
• Manage the customer service function for the in-house pension service, making sound decisions to enhance service delivery.
• Ensure employers meet their obligations regarding pension information provision.
• Oversee the accurate calculation and timely payment of retirement benefits, redundancy payments, and other pension-related transactions.
• Provide training and guidance to pension advisors, fostering a high standard of service.

Essential Qualifications and Skills:

• Passes in GCE/GCSE level (or equivalent) in Maths and English.
• Minimum of 3 years of defined benefit (DB) pensions administration experience.
• Proactive management of personal and team workloads, with the ability to prioritise effectively.
• Strong verbal communication skills, capable of handling sensitive situations with tact.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Membership of PMI or IPPM, or relevant qualifications.
• 4 years of LGPS or DB administration experience, with some team supervision.
• Up-to-date knowledge of LGPS regulations and the ability to communicate these clearly to various audiences.
• Experience in providing training and advice on LGPS administration.