Pensions Support Advisor — Flexible Edinburgh

Standard Life (previously Phoenix Group); City of Edinburgh; Hybrid; GBP 16,000 - 26,000; Full time

Job summary

Standard Life is hiring a Customer Support Advisor in Edinburgh to join the Workplace Telephony Team, supporting pension customers by phone. You’ll handle inbound calls, respond to queries, update member details, and promote the Standard Life App and online services.

We offer full training with no prior financial services experience required, a flexible approach including part-time options, and a generous benefits package.

Qualifications

• Brilliant communication skills, clear and warm.
• Ability to multitask and pay attention to details.
• Confident with computers and learning new systems.
• No financial services experience required; full training provided.

Responsibilities

• Handle inbound calls from pension customers, including employers and Financial Advisers.
• Respond to queries and update member details.
• Assist customers in using the Standard Life App and online services.
• Develop knowledge and potentially handle queries via other channels as needed.

Skills

Excellent communication

Customer service orientation

Computer literacy

Quick learning

Job description

Standard Life is hiring a Customer Support Advisor in Edinburgh to join the Workplace Telephony Team, supporting pension customers by phone. You’ll handle inbound calls, respond to queries, update member details, and promote the Standard Life App and online services.

We offer full training with no prior financial services experience required, a flexible approach including part-time options, and a generous benefits package.