Pensions Service Delivery Manager

Alexander Lloyd; United Kingdom; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading company is seeking a dynamic Pensions Service Delivery Manager to deliver exceptional pension administration services to high-profile clients. This senior role involves leading operational teams, nurturing client relationships, and driving continuous improvement initiatives across various pension schemes. The ideal candidate will have proven leadership skills, strong technical pensions knowledge, and the ability to mentor managers in a hybrid working environment, with a variety of enticing benefits.

Benefits

Competitive salary & annual discretionary bonus

Flexible hybrid working / office attendance

25 days' holiday (+ buy/sell scheme)

Matching pension contributions

Private Medical Cover & Life Assurance

Retail discounts, digital GP access & employee wellbeing support

Paid volunteering days and referral bonuses

Qualifications

• Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
• Strong technical pensions knowledge and project delivery experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Supporting the Operations Manager to deliver high-quality pension services.
• Managing client relationships and overseeing complex scheme projects.
• Driving recruitment, resource planning, and HR matters.

Skills

Leadership

Communication

Problem-Solving

Education

Pensions Administration Knowledge

Project Delivery Experience

Job description

About the role:

We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence - all while championing client satisfaction and commercial outcomes.

Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.

What You'll Be Doing:

• Supporting the Operations Manager to deliver high-quality pension services.
• Leading and mentoring Administration Manager to optimise team performance.
• Balancing quality, profitability, and long-term sustainability in service delivery.
• Driving recruitment, resource planning, and HR matters.
• Managing client relationships and overseeing complex scheme projects.
• Delivering strategic change initiatives and operational improvements.
• Contributing to company-wide innovation and system enhancements.

What we're looking for:

• Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
• Strong technical pensions knowledge and project delivery experience.
• Strong leadership skills
• Excellent communication and problem-solving skills.

Benefits on offer:

• Competitive salary & annual discretionary bonus
• Flexible hybrid working / office attendance
• 25 days' holiday (+ buy/sell scheme)
• Matching pension contributions
• Private Medical Cover & Life Assurance
• Retails discounts, digital GP access & employee wellbeing support
• Paid volunteering days and referral bonuses

If you're ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level.