Pensions Service Delivery Manager

Alexander Lloyd; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the pensions sector is seeking a dynamic Pensions Service Delivery Manager. This senior role involves leading operational teams, enhancing service delivery, and ensuring client satisfaction. The position offers a competitive salary, flexible hybrid working, generous holiday, and various employee benefits.

Benefits

Competitive salary & annual discretionary bonus

Flexible hybrid working / office attendance

25 days' holiday (+ buy/sell scheme)

Matching pension contributions

Private Medical Cover & Life Assurance

Retail discounts, digital GP access & employee wellbeing support

Paid volunteering days and referral bonuses

Qualifications

• Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
• Strong technical pensions knowledge and project delivery experience.

Responsibilities

• Leading and mentoring Administration Manager to optimise team performance.
• Managing client relationships and overseeing complex scheme projects.
• Delivering strategic change initiatives and operational improvements.

Skills

Leadership

Communication

Problem-solving

Job description

About the role:

We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence - all while championing client satisfaction and commercial outcomes.

Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.

What You'll Be Doing:

• Supporting the Operations Manager to deliver high-quality pension services.
• Leading and mentoring Administration Manager to optimise team performance.
• Balancing quality, profitability, and long-term sustainability in service delivery.
• Driving recruitment, resource planning, and HR matters.
• Managing client relationships and overseeing complex scheme projects.
• Delivering strategic change initiatives and operational improvements.
• Contributing to company-wide innovation and system enhancements.

What we're looking for:

• Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
• Strong technical pensions knowledge and project delivery experience.
• Strong leadership skills
• Excellent communication and problem-solving skills.

Benefits on offer:

• Competitive salary & annual discretionary bonus
• Flexible hybrid working / office attendance
• 25 days' holiday (+ buy/sell scheme)
• Matching pension contributions
• Private Medical Cover & Life Assurance
• Retails discounts, digital GP access & employee wellbeing support
• Paid volunteering days and referral bonuses

If you're ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level.