Pensions Officer

West Northants Council; Northampton; On-site; GBP 32,000 - 44,000; Full time

Job summary

West Northamptonshire Council is seeking a Pensions Officer to deliver high-quality LGPS pension administration. You’ll handle casework, ensure accurate benefits processing and compliance with pension legislation, HMRC rules, and LGPS regulations.

You’ll advise scheme members, employers and pensioners, explaining complex processes clearly while supporting colleagues and maintaining data integrity in a collaborative team.

Qualifications

• Experience in LGPS or pension administration preferred.
• Ability to interpret pension rules and HMRC requirements.
• Excellent communication skills for complex pension explanations.

Responsibilities

• Manage a varied portfolio of pension administration casework, ensuring accuracy and compliance.
• Provide advice and guidance to scheme members, employers and pensioners.
• Assist with data quality, records maintenance and service standard delivery.
• Collaborate with payroll teams and external organisations to resolve queries.

Skills

Pensions experience

Attention to detail

Customer service

Analytical mindset

Teamwork

Education

Pensions related qualification

Tools

Pensions software

Job description

Pensions Officer, you'll play an important role in delivering a high-quality pension administration service for members of the Local Government Pension Scheme (LGPS). Working within our Pensions team, you'll help ensure pension benefits are administered accurately, efficiently and in line with complex pension legislation, supporting members at key stages throughout their pension journey.

This is an excellent opportunity for someone with pensions experience or a strong interest in developing their expertise within a specialist area. You'll work in a supportive and collaborative environment where attention to detail, customer service and professional development are highly valued. Through your work, you'll help ensure scheme members, pensioners, dependants and employers receive the advice and support they need to make informed decisions about their pension benefits.

Our benefits

You can also see our full list of employee benefits on our careers site here:

Why you should work for us | West Northamptonshire Council.

What will you be doing?

You'll manage a varied portfolio of pension administration casework, ensuring benefits are calculated and processed accurately and in accordance with LGPS regulations, HMRC requirements and associated pension legislation. This will include maintaining and validating pension records, processing member and employer information, carrying out detailed calculations and supporting the effective administration of pension benefits.

You'll provide advice and guidance to scheme members, employers, pensioners and dependants, explaining pension processes and complex regulations in a clear and accessible way. Working closely with colleagues, payroll teams, employers and external organisations, you'll investigate queries, maintain accurate records and ensure all work is completed within agreed service standards and timescales.

Alongside your day-to-day casework, you'll contribute to maintaining high standards across the service, supporting quality assurance activities, reviewing data accuracy and helping identify opportunities to improve processes and customer experience.

You're an organised and analytical individual with excellent attention to detail and a commitment to delivering high-quality customer service. You're comfortable working with detailed information, interpreting legislation and regulations, and applying your knowledge to ensure accurate and compliant outcomes., You'll have strong communication skills and the ability to explain complex pension information clearly and confidently to a range of audiences. Experience within pensions administration or a related environment would be advantageous, particularly knowledge of the Local Government Pension Scheme, but just as important is your ability to learn, solve problems and work effectively as part of a team.

Most importantly, you'll share our THRIVE values and our commitment to delivering an excellent pensions service that supports colleagues, employers and scheme members across West Northamptonshire.

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain